Inside Sales Representative

Inside Sales Representative

Join our highly analytical Inside Sales and Account Management team. This role partners with the Sales team to ensure seamless account retention through exceptional customer support, resource orchestration, and efficient order fulfillment troubleshooting.

Responsibilities

• Perform data entry, provide quote support, manage records, and conduct research activities.
• Coordinate logistics, including communication with the warehouse and shipment scheduling.
• Effectively manage all customer master data, including shipping conditions, contract pricing, and CRM data.
• Proactively drive account management and execute tasks to support the sales process.
• Collaborate with cross-functional teams to identify and resolve customer issues.
• Enhance the customer VMI program by adding, changing, and deleting items to improve service and profitability.
• Follow company guidelines to establish selling prices and profit margins, and research profitability concerns.
• Support in preparing continuous improvement reviews for customers.
• Utilize reporting tools for inventory review and new item additions.
• Manage customer portals for demand, quote requests, and corrective actions.

Essential Skills

• 3 - 5 years of customer service or inside sales experience.
• Proficiency in Microsoft Excel is crucial.
• Experience with Microsoft Office, data entry, and sales support.
• Familiarity with ERP systems like P21 and SAP.
• Strong account and vendor management skills.

Additional Skills & Qualifications

• Bachelor's degree is preferred but not required.
• Industry experience is highly preferred, with fastener knowledge as a plus.
• Experience with Power BI.
• Manufacturing experience is beneficial.

Work Environment

This position is fully onsite, preferably in Roanoke, with flexibility to start as early as 7:30 AM and includes a one-hour lunch break. The team is spread out, with each team having four business unit managers. The company culture is close-knit, with a sense of family despite its large size. Employee engagement activities, such as putt-putt, are regularly organized.

Job Type & Location

This is a Contract to Hire position based out of Roanoke, VA.

Pay and Benefits

The pay range for this position is $24.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)