Client Services Associate

Job Description

Job Description

Location: New York, NY 10005
Pay Rate: $19.00–$23.00/hour
Contract Length: 4 months to start, with possibility of extension or conversion

The Fountain Group is hiring a Client Services & Document Processing Associate for a prominent client in the information services, governance, risk, and compliance industry . This position supports customers, vendors, and internal teams with document retrieval, preparation, filings, order fulfillment, and issue resolution.

The client provides solutions and services to legal, finance, risk, and compliance professionals, financial services organizations, government entities, insurers, and small businesses worldwide.

Responsibilities

• Develop strong relationships with internal and external customers, vendors, and jurisdictional agencies.
• Perform searches, document retrieval, document preparation and execution, filings, and/or recordings at all jurisdictional levels.
• Assist customers and vendors with order fulfillment and problem resolution.
• Understand and explain service offerings, procedures, processes, methodologies, delivery options, and jurisdictional requirements.
• Make well-informed and timely decisions to meet client expectations and requirements.
• Make recommendations to improve customer satisfaction, retention, efficiency, revenue growth, cost savings, and financial results.
• Identify opportunities to improve existing procedures, processes, service offerings, and delivery methods.
• Assist customers, team members, and vendors with training on products, jurisdictional requirements, and company databases using a consultative approach.
• Manage and prioritize requests from multiple internal and external sources.
• Work effectively in a fast-paced, high-energy environment.

Qualifications

• Associate's degree from an accredited college/university and/or a minimum of 1 year of customer service experience in a fast-paced, multi-functional, customer-focused environment.
• Experience with UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking preferred.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook .
• Excellent data entry skills.
• Effective written and verbal communication skills.
• Strong analytical, organizational, time-management, and problem-solving skills.
• Ability to multitask and prioritize competing demands.
• Ability to work overtime as needed.

About the Client

Our client is a global provider of professional information, software, and services supporting organizations in areas including governance, risk and compliance, legal, finance, tax and accounting, and healthcare . Its GRC solutions serve organizations ranging from small businesses to major financial institutions and Fortune 500 companies.

This is an excellent opportunity for candidates with backgrounds in customer service, financial services, legal services, document processing, banking, lending, title/abstracting, or order fulfillment who are looking to build experience within a global professional services environment.

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Company Description

The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.

Company Description

The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.