Call Center Representative

Job Description

Are you a motivated customer service professional who enjoys helping people, solving problems, and contributing to a high-performing team? Professor Gatsby's Heating & Cooling is looking for a Call Center Representative to join our growing team. This is an excellent opportunity to work with one of the highest-rated HVAC companies in the region while earning a competitive income with opportunities for bonuses and career growth.

We offer a competitive base salary plus performance incentives, along with a comprehensive benefits package that includes health insurance, 401(k) with company match, paid holidays, paid vacation, paid sick time, bonus programs, and company-sponsored events.

Professor Gatsby's Heating & Cooling proudly provides residential HVAC, plumbing, and electrical services throughout Southern New Jersey, including Sewell, Washington Township, Turnersville, Glassboro, Clayton, Williamstown, Cherry Hill, and Voorhees. Our reputation is built on delivering exceptional workmanship, outstanding customer service, and honest solutions.

Our team is committed to ongoing education, professional development, and providing customers with the highest level of service. We believe in investing in our employees and creating long-term career opportunities, not just jobs.

As a Call Center Representative , you will be the first point of contact for many of our customers. This role combines customer service, appointment scheduling, and outbound follow-up efforts to help customers move forward with recommended HVAC, plumbing, and electrical services.

This is a phone-focused position that requires excellent communication skills, attention to detail, and the ability to build relationships with customers while maintaining a professional and positive attitude.

• Answer incoming customer calls and provide exceptional service
• Schedule service appointments and coordinate technician dispatches
• Follow up with customers regarding previously quoted services
• Contact existing customers regarding recommended repairs, maintenance, and replacement options
• Address customer questions and concerns professionally and efficiently
• Maintain accurate customer records and appointment information
• Communicate effectively with technicians and internal team members
• Build rapport with customers and help overcome objections when appropriate
• Help maximize schedule efficiency by filling open appointment slots
• Contribute to company revenue growth through effective customer follow-up and appointment setting

• Previous experience in customer service, call center, inside sales, or appointment scheduling preferred
• Strong verbal and written communication skills
• Comfortable handling a high volume of phone calls
• Excellent organizational and multitasking abilities
• Strong attention to detail
• Basic computer and email proficiency
• Positive attitude and strong work ethic
• Ability to remain professional and customer-focused in a fast-paced environment

• Experience in a call center environment
• Inside sales or outbound calling experience
• HVAC, plumbing, electrical, or home service industry experience
• Experience using CRM or scheduling software

• You enjoy helping customers and creating positive experiences
• You communicate clearly and confidently
• You stay organized and manage multiple tasks effectively
• You take initiative and look for opportunities to assist customers
• You are goal-oriented and motivated by performance incentives

This position follows a rotating schedule with shifts available:

• Monday through Friday or Tuesday through Saturday
• Operating hours between 7:00 AM and 6:00 PM
• Examples of shifts include:
  • 7:00 AM to 4:00 PM
  • 9:00 AM to 6:00 PM

• Competitive pay
• Performance-based bonuses and incentives
• Health insurance
• 401(k) with company match
• Paid holidays
• Paid vacation
• Paid sick time
• Career advancement opportunities
• Company events and team activities

If you're looking for a company that values its employees, provides opportunities for growth, and allows you to make a meaningful impact every day, we'd love to hear from you. Apply today and start building your future with Professor Gatsby's Heating & Cooling.