Health Insurance Assistant Manager| WAH | Temp (GLENDALE)

Category : Client Operations Application Deadline: Ongoing until positions are filled. to apply, please visit the TP Careers site at . TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental. We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible. We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts. At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. We welcome applications from active-duty service members, veterans, and military families. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require reasonable accommodation during the application process, please contact us at View phone number on click.appcast.io or contact us here . Assist with the development, implementation and improvement of contact center day-to-day operations for inbound technical support and customer service support. Contract ends December 7,2026. Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc. Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence. Through demonstrated individual performance; Continue liaison efforts with Account Management, Quality Assurance, Training, Recruiting, WFM, IT and the Client Bachelor’s degree from an accredited college or university or equivalent work experience Two to three years of contact center management experience. Currently a supervisor or above with excellent TOPS implementation skills Experience managing programs with varying service objectives, agent skill requirements and technical solutions. Some travel may be required Teleperformance USA