Client Experience & Operations Coordinator

About Won & Co.

At Won & Co. (Won Strategy & Management, Inc.), we provide premium consulting and management services tailored for upscale healthcare practices. Our mission is to help growth-focused healthcare practices scale and thrive by strengthening business operations, financial performance, client experience, and strategic execution, while supporting the systems that allow clinical teams to focus on exceptional care.

We are the team behind the successful operations of a rapidly growing and highly innovative group of healthcare practices in the New York metropolitan area, including Bear Brook Pediatric Dentistry, New Jersey Tongue-Tie Center, Bear Brook Orthodontics, and Bear Brook Lactation & Feeding Center.

We are seeking a full-time  Client Experience & Operations Coordinator to support the daily operations of our affiliated upscale healthcare practices. This role is ideal for someone who brings the polish, attentiveness, and service mindset of a high-end hospitality environment, combined with the organization, initiative, and business aptitude needed to support a growing healthcare management company.

This position is based onsite at our core clinics in Hoboken, NJ, with occasional onsite support at affiliated clinic locations as needed.

Your Role and Impact

As a  Client Experience & Operations Coordinator , you will play a central role in ensuring that our clinics reflect the professionalism, efficiency, and elevated service standards expected of an upscale healthcare brand.

This is a hands-on, client-facing role for someone who enjoys creating a seamless experience for patients and families while also supporting the operational discipline required to run a high-performing healthcare practice. You will work closely with company leadership, clinical teams, and cross-functional departments to help strengthen both the patient experience and the day-to-day execution of the clinics.

The ideal candidate is warm, polished, highly organized, and proactive. This person should enjoy working with people, solving problems, improving systems, and contributing to business growth in a fast-paced, service-oriented healthcare environment.

What You Will Do

You will:

• Support the daily operations of Won & Co.’s affiliated healthcare practices, with a focus on premium client experience, schedule optimization, administrative workflows, and operational execution

• Serve as a key point of coordination for patients, families, clinical providers, and internal team members, ensuring communication is warm, clear, professional, and detail-oriented

• Support treatment-related communication, appointment coordination, follow-up systems, and inquiry conversion to help create a seamless experience for patients and families

• Identify opportunities to improve schedule efficiency, patient flow, client communication, retention, and overall clinic performance

• Support financial and business processes, including payment coordination, claims-related workflows, collections follow-up, and administrative reporting

• Maintain the office and clinic environment to consistently reflect the high-end operational and brand standards of Won & Co.’s affiliated practices

• Collaborate closely with leadership and cross-functional teams, including Financial Operations & Analysis, Marketing & Branding, and Clinical Operations, to support service workflows, internal systems, and business growth

Through this role, you will gain direct exposure to real business operations within a growing healthcare management company, with a clear pathway toward client experience leadership, and managerial roles as the organization continues to expand.

What We’re Looking For

We are looking for someone who understands that exceptional service is both personal and operational. It requires warmth, awareness, composure, follow-through, attention to detail, and the ability to make each patient and family feel genuinely well cared for.

The ideal candidate will have:

• A hospitality-minded, service-oriented approach to communication and problem-solving

• A polished, professional, and warm presence when interacting with patients, families, providers, and team members

• Strong initiative and an ownership mindset

• Excellent organizational and communication skills

• High attention to detail with the ability to manage multiple priorities

• A proactive, solution-oriented approach to daily operations

• Comfort working with schedules, systems, data, workflows, and administrative processes

• Strong follow-through and the ability to execute tasks accurately in a fast-paced environment

• Interest in business operations, client experience, sales-oriented communication, and leadership growth

• The ability to identify opportunities to improve the client experience, increase efficiency, and support business performance

Experience in hospitality, luxury retail, client services, healthcare administration, sales support, or operations is highly valued. Prior healthcare industry experience is helpful but not required. Structured onboarding and training will be provided.

Qualifications

• Bachelor’s degree preferred in Hospitality Management, Business, Communications, Healthcare Administration, Operations, Marketing, Psychology, or a related field

• 1 to 3 years of experience in hospitality, client services, customer experience, operations, administration, healthcare support, sales support, or coordination roles preferred

• Strong written and verbal communication skills

• Professional presence and comfort interacting with patients, families, providers, and leadership

• Ability to work fully in person at our core clinics in Hoboken, NJ, with occasional support at affiliated clinic locations as needed

• Prior experience in a high-end hospitality, luxury retail, private healthcare, concierge, or client-facing environment is a strong plus

Compensation, Benefits & Growth Opportunity

Annual Salary:

$53,000 – $64,000, based on experience, professional background, communication skills, service orientation, and demonstrated ability to contribute to premium client experience and operational excellence.

This role is intended for a high-caliber coordinator who can contribute at an advanced level from the beginning. For individuals who demonstrate strong performance, ownership, and leadership potential, there may be opportunities to take on expanded responsibilities as Won & Co. continues to grow.

Benefits include:

• Paid Time Off

• Medical insurance coverage

• 401(k)

• Structured onboarding and training

• Hands-on exposure to operations within upscale healthcare practices

• Professional development in client experience, business operations, and leadership

Visit our website:

Follow us on Instagram: