SOC Manager

Our Commitment to You

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Job Summary

The Security Operations Center (SOC) Manager is a full-time leadership role responsible for building and leading a proactive, engineering-driven, and highly automated SOC that integrates threat hunting, detection engineering, threat intelligence, vulnerability management, cloud security, incident response, people leadership, security platforms, and managed detection and response services.

You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ as this role has the option of hybrid or onsite.

Duties and Responsibilities

• Lead the transformation to an Agentic SOC by advancing automation, threat hunting, detection engineering, and threat intelligence; designing automated response workflows; and reducing repetitive analyst work and manual alert processing.

• Establish and mature a proactive threat hunting program to identify hidden and emerging threats, including telecom-sector threats targeting Consumer Cellular.

• Lead detection engineering to tune detections, identify coverage gaps, and create Consumer Cellular-specific detection rules

• Direct the production of telecom-focused threat intelligence reporting to inform detection, hunting, and response priorities

• Oversee SOC security platforms and integrations, including ReliaQuest GreyMatter, Upwind CNAPP, and Rapid7 InsightVM, to provide unified visibility across cloud, vulnerability, and detection data; manage the MDR partner against defined service levels and outcomes.

• Manage daily SOC operations by monitoring alert and ticket queues, assessing scope, urgency, impact, and vulnerabilities, maintaining awareness of major incidents, ensuring effective shift handoffs, resolving operational issues, and driving timely incident detection, response, and resolution.

• Hire, train, coach, and evaluate SOC staff; manage scheduling, onboarding, and professional development; and build the competencies needed to anticipate, manage, and mitigate security risk.

• Build internal engineering capability and retrain existing SOC personnel into automation-focused security engineers, reducing reliance on managed service providers.

• Maintain sufficient operational and engineering knowledge across supported security solutions and platforms to guide decisions, evaluate technical work, and provide effective leadership during incidents.

• Establish and maintain SOC operating procedures, strengthen post-incident feedback loops with the Incident Response team, and continuously improve detection and operational processes through lessons learned, innovation, and change.

• Establish a unified SOC operating model that connects vulnerability management, cloud security, detection engineering, and incident response; integrates alert sources; defines operational metrics; and provides quarterly security operations reporting to senior management.

• Develop and maintain crisis communication plans that support timely, transparent, and appropriately targeted notifications during security incidents.

Requirements:

• 4-year college degree, preferably in Computer Science, Information Technology, Computer Engineering, Information Systems or a related technical field.

• 6 years of information security experience.

• 5 years of combined technical experience with major enterprise business systems and related technologies, including experience in management or in a leadership role.

• 4 years of experience working in a Security Operations Center preferred.

• Minimum of 2 years of experience building or operating an automation-driven or Agentic SOC, including detection engineering and security automation, strongly preferred.

• Demonstrated ability to lead employees and external partners, develop SOC talent, manage stakeholder expectations, and drive measurable security operations improvements./span>

• Working knowledge of applicable cybersecurity and compliance frameworks, including NIST, ISO 27001, and PCI DSS.

• Demonstrated ability to prioritize and manage multiple complex assignments with sound judgment, discretion, and professionalism; communicate clearly in writing and verbally; and deliver prompt, transparent, and appropriately targeted incident notifications.

• Strong understanding of security operations metrics and key performance indicators used to measure detection effectiveness, response performance, service quality, and operational maturity.

• Experience using scripting languages such as PowerShell, Python, or Bash to automate security operations, data analysis, and response workflows.

• Broad cybersecurity knowledge, including current threat actors, advanced persistent threat groups, common attack methodologies, tactics, techniques, protocols, and relevant industry trends.

• Demonstrated cyber incident response experience, including applying lessons learned to improve detection, response procedures, and operational readiness.

• Working knowledge of SIEM and security event monitoring, incident response, detection engineering, proactive threat hunting, and SOAR-based automation, with the ability to guide detection tuning, coverage-gap analysis, and automated response workflow development.

• Experience integrating and operating security platforms across detection, cloud, and vulnerability data, including MDR or Agentic SOC models, CNAPP tooling such as Upwind, vulnerability management platforms such as Rapid7 InsightVM, and security operations platforms such as ReliaQuest GreyMatter; experience managing MDR or managed service provider relationships against defined service levels and outcomes.

• Ability to develop actionable telecom-sector threat intelligence that informs detection engineering, threat hunting, and incident response priorities.

• Work Environment: Office-based, with participation in incident response and crisis communication activities as operational needs require.

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50 . An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI) . Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through our company-owned neighborhood stores, online at ConsumerCellular.com , by telephone at View phone number on click.appcast.io, and at leading retailers including Walmart. Connect with Consumer Cellular on Facebook , Instagram , and Youtube . for tutorials, features, applications, and company news.

Pay & Benefits Data

• Minimum Salary: $132,300

• Maximum Salary: $198,450

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay

• Medical insurance (98% company-paid for full-time employee only coverage)

• Dental and Vision insurance (100% company-paid for full-time employee only coverage)

• 401(k) company match of 100% up to 6% of your pay

• Discounted Consumer Cellular wireless phone plan for employees

• Paid Time Off (PTO) available following a 30-day waiting period

• • 6 company-paid holidays plus 16 hours of floating holiday accrual per year

• Flexible Spending Accounts (FSA) for health care and dependent care expenses

• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)

• Long-Term Disability insurance (100% company-paid)

• Employee Assistance Program (100% company-paid)

• Education reimbursement

• Employee rewards program

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• Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions._

Pre-employment background check and drug screen is required.

Primary Location: United States-Arizona-Scottsdale 9363 E Bahia Dr 9363 E Bahia Dr Scottsdale 85260

Job: Information Technology

Travel: No

Schedule: Full-time

Req ID: 260780