Member Service Representative I

Employee Type Full Time Nonexempt Contact information Name Human Resources Description PRIMARY FUNCTION: This position proactively discovers and meets the financial needs of members through recommending solutions to meet those needs. This position services member accounts (both depository and lending) as well as opening depository accounts, loan origination, and providing education for our members about Credit Union products and services. This position ensures that members receive excellent service at all times, following the Credit Union’s member service model. Due to the high trust involved with dealing with members’ financial security; work is performed accurately and in a manner consistent with the Credit Union’s mission. This position actively contributes to the achievement of the branch sales and service goals. This position must effectively carry out the essential duties in a manner that consistently demonstrates the core values of Notre Dame FCU in a positive manner and other duties may be assigned. ESSENTIAL DUTIES& RESPONSIBILITIES: Actively profiles new and current members and cross-sells appropriate products and services to meet member’s needs. Responds to member inquiries regarding the operation of depository and loan accounts, access to services, adding or reducing service features on various accounts, and assisting members to make the most effective use of service offerings. Processes a variety of transactions for members including processing loan applications and documents, closing loans, answering questions, and researching the best option for member. Actively seeks and makes lending, investment, business, and mortgage referrals. Proactively obtains new memberships by servicing walk-in members, conducting outbound calls and scheduling pre-set appointments for lead-generating purposes. Opens new memberships and services existing memberships and accounts. Meets established sales, balancing and member service goals. Upholds activities to successfully onboard new members and ensures timely strategic follow-up and communication. Operates computer to accurately post transactions, open, close and service accounts, process loan requests, access account information, and update member account information. Knowledgeable of branch opening and closing procedures and able to perform these duties as necessary. In accordance with prescribed Teller/MSA operations, Teller/MSA policies and procedures, the Member Service Representative may: Accept deposits, perform withdrawals and transfers, cash checks and make loan payments; Sell Travelers checks, cashier’s checks, gift card and other products sold at the teller line; Perform Visa and MasterCard cash advances as well as Line of Credit and Equity loan advances; Assist in opening, verifying and posting mail, ATM, and night drop deposits and/or payments; Accept current and prior year IRA deposits; Follow Credit Union policy when placing check holds and filing Currency Transaction Reports; Responsible for the daily balancing of cash drawer, daily checks, and traveler checks; Approve checks that are within your check authority limits. Verifies cash shipments as needed. Maintains and control inventory of travelers checks, gift cards, ATM cards, and cashier’s checks as needed. Maintains, balances and fills ATM machines as needed. Assists with monthly branch audit checklist and other reports and audits as needed. Promotes a favorable image of, and goodwill for, the Credit Union in the community. PERFORMANCE STANDARDS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Member Service Representative must fully understand Credit Union products and services and be able to assist members in using these products and services. The Member Service Representative must possess a cooperative and positive attitude toward members and Credit Union staff and must consistently uphold the Credit Union’s Service Expectation Model. Requirements QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: Qualified applicants must possess a High School diploma or general education degree (GED) One to three years’ related experience, and demonstrated ability to function independently Associates or Bachelor’s Degree preferred Notary Public (current registration or establishment thereof) NMLS Registration (preferred, may be required dependent upon location) Qualified applicants must possess a High School diploma or general education degree (GED) One to three years’ related experience, and demonstrated ability to function independently Associates or Bachelor’s Degree preferred Notary Public (current registration or establishment thereof) NMLS Registration (preferred, may be required dependent upon location) LANGUAGE SKILLS: Individuals must have the ability to read and comprehend simple instructions, short correspondence, and memos. Qualified individual must have the ability to read, analyze, and interpret general business correspondence, and technical procedures, or governmental regulations. In addition, such person must be able to write error free correspondence. Also, such persons should be able to effectively present information in one-on-one and/or small group situations to: members, potential members and other partners of the organization. Must be able to professionally communicate with members and coworkers, as excellent interpersonal and communications skills are required MATHEMATICAL SKILLS: This position will require the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Also, the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals is essential. REASONING ABILITY: A qualified person must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exits. In addition, this person must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. OTHER SKILLS & ABILITIES: This position will require an individual to possess proficiency in Microsoft Excel and Word. A qualified candidate must be able to use the Credit Union’s computer system for input/output transactions and general e-mail correspondence. This would include inquiry to memberships, and being able to operate standard office equipment and tools, such as personal computer, calculator, fax machine, telephone, photocopier, and scanner. Attention to detail and strong analytical abilities are important. A strong understanding of lending is beneficial. Proficiency and experience in all member online access channels is required. Qualified candidate must also have a familiarity with the differences in products and services offered by other financial institutions in comparison to those offered by Notre Dame FCU. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the partner is regularly required to use hands to finger, handle or feel objects, tools, or controls and talk and hear. The partner frequently is required to walk and sit. The partner is occasionally required to stand, reach with hands and arms and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. The partner must occasionally lift and/or move up to 15 pounds. MENTAL DEMANDS: The partner is frequently required to use alertness, precision, resourcefulness, problem solving, numeric, persuasiveness, auditory perception, memory, creativity, concentration, judgment, writing ability, reading ability, reasoning, imagination, initiative, patience, visual perception, comparing and analyzing. WORK ENVIRONMENT: The work environment characteristics described here are representative of those a partner encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet to moderate. REGULATORY COMPLIANCE & CONFIDENTIALITY: Follows regulatory and policy compliance requirements, which would include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, and other compliance related Policies. Also, this position requires maintaining confidentiality with regard to non-public information about our members and Notre Dame Federal Credit Union. Summary Notre Dame Federal Credit Union humbly began in 1941 as a conversation between two professors from the University of Notre Dame. Now, over 75 years later, we have grown into a national, award‑winning financial institution serving over 56,000 members worldwide. We consider our partners (employees) to be one of our greatest assets to this success. We strive to make great things happen for our members and partners by changing one life every day. If you share that same passion for making an impact on someone’s life, you should apply to join the Notre Dame FCU family. #J-18808-Ljbffr