Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I first opened my agency in 2009 before taking on a leadership role as a State Farm sales manager. That experience gave me a strong foundation in coaching, mentoring, and building successful teams, which I now bring back into my agency every day. Today, I lead a team of four talented professionals who share my passion for growth, service, and creating an exceptional customer experience.

Our office culture is fun, outgoing, and centered around continuous learning and development. We value collaboration, positivity, and a willingness to grow together as a team. Training is an important part of our environment—whether you’re new to the industry or looking to sharpen your skills, you’ll have support every step of the way.

One of the unique benefits of joining our team is our four-day workweek. Team members work from 8 a.m. to 6 p.m., Monday through Thursday or Tuesday through Friday, giving them a three-day weekend every week to recharge and enjoy life outside of work.

If you’re looking for a role where professional growth meets work-life balance—and where fun and teamwork are part of every day—this could be the perfect place for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Roger Ellsworth - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.