General Manager

Job Description

Job Description

Who We Are

Since 1981, Mesa Systems has delivered reliable relocation services locally, coast-to-coast, and internationally. Built on the principles of Pride. Respect. Trust. (PRT), we take pride in our work, respect our customers and each other, and trust our teams to deliver at the highest level—every time.

As we continue to grow and expand, we are looking for strong operational leaders to drive performance, build teams, and deliver exceptional customer experiences.

The Role

The General Manager (GM) is responsible for the overall performance of a Mesa branch, including revenue growth, operational execution, financial performance, and team leadership.

This is a hands-on leadership role requiring someone who can drive results, lead people, and operate the business end-to-end. The GM is accountable for delivering profitable growth while maintaining a strong culture aligned to Mesa’s PRT values.

What You’ll Do

Business & Financial Performance

• Own full P&L responsibility for the branch
• Drive revenue growth across local, national, and O&I business lines
• Manage costs, productivity, and profitability
• Forecast, plan, and execute against financial targets

Operations Leadership

• Ensure safe, efficient, and high-quality service delivery
• Partner with Dispatch, Warehouse, and Drivers to optimize operations
• Monitor key metrics (on-time performance, claims, labor efficiency, etc.)
• Drive continuous improvement and operational excellence

Sales & Customer Growth

• Partner with Sales to grow local and national accounts
• Build and maintain strong customer relationships
• Ensure service execution aligns with customer expectations
• Support estimating, proposals, and key account development

Team Leadership & Development

• Lead, coach, and develop a diverse team across operations and support roles
• Build a high-performance culture rooted in accountability and respect
• Identify and develop future leaders (HiPo / succession planning)
• Address employee relations matters with consistency and professionalism

Culture & Engagement

• Champion Mesa’s Pride, Respect, Trust (PRT) values
• Drive employee engagement, recognition, and retention
• Serve as a visible leader in the branch and local community

Compliance & Safety

• Ensure compliance with DOT, safety, and regulatory requirements
• Maintain a strong safety culture across all functions
• Partner with HR and Safety on investigations, training, and compliance

What Success Looks Like

• Branch consistently meets or exceeds revenue and profitability targets
• Operations run efficiently with high customer satisfaction
• Strong team engagement with low turnover in key roles
• Safety and compliance standards are consistently met
• You are viewed as a leader of leaders, not just a manager

What We’re Looking For

• 7–15+ years of leadership experience in operations, logistics, transportation, or service-based industries
• Proven success managing P&L ($20M) and driving business performance
• Strong leadership, coaching, and team development skills
• Ability to operate in a fast-paced, hands-on environment
• Strong problem-solving and decision-making capability
• Experience in moving & storage, logistics, or related industry preferred

Why Mesa

• Opportunity to lead and grow a business with real ownership and accountability
• Be part of a company that values people, performance, and culture
• Work in a dynamic, growth-oriented environment
• Culture grounded in Pride. Respect. Trust.