IT Support Specialist

Job DescriptionWould you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of "Keeping Our Heroes Connected"?The OpportunitySilvus is seeking an IT Support Specialist to provide technical support to end users, troubleshoot hardware and software issues, and maintain the company's IT infrastructure. This position will report to the Senior IT Support Lead.This position is fully onsite, Monday through Friday, based at Silvus Technologies' Culver City warehouse.The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.Role and ResponsibilitiesProvide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems.Respond to Help Desk IT support tickets in a timely manner.Install, configure, and maintain hardware and software.Develop and maintain documentation related to the company's IT infrastructure and support processes.Maintain an up-to-date inventory of all hardware and software assets.Manage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities.System configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals.Required QualificationsHigh School Diploma or GED.3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.Proficient PC skills in a Windows and IOS environment required.Experience with Layer 1 Networking and Cabling.Experience installing/uninstalling and licensing/de-licensing enterprise software.Have working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune.Strong interpersonal skills with a positive and enthusiastic attitude.Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications (both to team members and other staff).Must be a U.S. Citizen due to clients under U.S. government contracts.All employment is contingent upon the successful clearance of a background check.Preferred Knowledge, Skills and AbilitiesCompletion or in progress of a graduate degree.Prior experience in a fast-paced office environment.Linux and macOS skills are highly desirable.Working Conditions & Physical RequirementsOffice environment.Travel occasionally to different office locations.While performing the duties of this job, the employee is required to do the following:Perform bending and reaching movements to place items on lower and higher shelves.Kneeling or squatting to access lower shelves.Must be able to lift up to 50 lbs.Compensation: $31.25 - $36.06 / hourlyConsistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.Note - As a US Federal Contractor, Silvus Technologies requires that ALL candidates being considered for employment for any position (regardless of level) MUST be a U.S. Person (permanent resident or citizen). Stricter U.S. Citizen ONLY requirements (needed for some Engineering or R&D roles) will be included in the Required Qualifications section of the posted position. This does NOT apply to international positions; only job postings for positions located in the US.