Assistant Escrow Officer

Assistant Escrow OfficerThe Assistant Escrow Officer is primarily responsible for assisting with tasks relating to the closing of a real estate transaction. Act as liaison between all parties to the transaction including homebuyer, seller, mortgage, accounting and other areas within the title and settlement processes.ResponsibilitiesPerform customer service duties including answering phones and general email requests.Maintain professional branch appearance including cleanliness of closing rooms and lobby.Greet arriving customers and assist with closing celebrations.Contact customers and perform initial scheduling confirmation and obtain closing specific information.Maintain reports and tracking of completed tasks as required.Review initial closing information and prepare Pre-Settlement Statements.Review Title Commitments and identify issues.Coordinate and maintain contacts for each community.Work with Escrow Support Officers/IT Dept to maintain accurate information in database systems.Support the branch as directed in all aspects of the settlement transactions.Follow Escrow Accounting Business Practice Guidelines which includes but is not limited to collection and disbursement of funds while complying with required State and Federal Good Funds statutes.Ensure adherence to workflow processes.Perform other duties as assigned.Required Education/ExperienceMinimum High School Diploma or equivalent Certification as a Notary Public is a plus Experience as an Assistant Escrow Officer is a plusRequired Skills/KnowledgeExceptional customer service skills with experience engaging with diverse homebuyer demographicsAbility to multi-task and handle fast-paced and demanding work environmentStrong follow up skills and attention to detailAbility to adjust well to changeAbility to collaborate effectively across dispersed teams in multiple locationsEffective communication skills, both verbal and writtenProficiency in Microsoft Office Suite requiredExperience with OneNote and SoftPro is a plusDemonstrates effective collaboration skills to promote teamwork and communication among various departments and stakeholdersDemonstrates proactive initiative and self-motivation to drive tasks and projects forward independentlyExhibits exceptional time management and prioritization skills to efficiently meet deadlines and optimize task workflowsAdditional InformationThis position is office-based, requiring in-office attendance five days a week to foster team collaboration and ensure direct customer engagement