HVAC Field Supervisor - Service Focus

Job Description

Job Description

HVAC Field Supervisor - Service FocusSchedule: Full-Time | Hybrid (Home Office + Field Work)About Hartzell Heating & Air ConditioningHartzell Heating & Air Conditioning is a locally owned HVAC company built on quality service, honesty, and long-term customer relationships. We are a small but growing company, which means our team members play a meaningful role in shaping how we operate, serve customers, and growIf you're looking for a role where your experience matters, your voice is heard, and your impact is visible, this may be the right next step.Position OverviewThe HVAC Field Supervisor - Service is a hands-on leadership role focused on HVAC service work. This position actively runs service calls while also providing oversight, coaching, and support to other service technicians.As the service department grows, this role is intended to evolve into a Service Manager position, with increased responsibility for people, performance, and process oversight.This is a hybrid role, splitting time between:Performing service calls in the fieldSupporting technicians and resolving escalated issuesCompleting administrative and coordination work from a designated home officeThis role is ideal for someone who wants to stay technically sharp, lead by example, and help shape service operations as the company grows.Compensation & BenefitsPay Range: $41-$51/hr depending on experienceTake-home company vehicleCompany-provided tablet7 days Paid Time Off (PTO)7 paid holidaysMedical, dental, and vision insurance401(k)Overtime opportunitiesWhy Join HartzellSmall company environment where your decisions make a real impactOpportunity to grow into increased leadership as the company expandsVariety of work, no two days are the sameA team that values quality, accountability, and customer trustKey ResponsibilitiesPersonally perform HVAC service calls, including diagnostics, troubleshooting, maintenance, and repairsHandle complex, escalated, or high-priority service issuesServe as a technical leader and mentor to service techniciansProvide real-time support and guidance to technicians in the fieldEnsure service work meets quality, safety, and customer satisfaction standardsCommunicate directly with customers regarding findings, solutions, and recommendationsComplete administrative duties such as documentation, reporting, scheduling coordination, and follow-upsAssist with training, performance feedback, and technician developmentHelp establish and improve service processes as the department scalesWhat We're Looking ForStrong background in HVAC service and repairProven ability to independently diagnose and resolve service issuesInterest in leadership and long-term growth into a management roleStrong customer communication and professionalismOrganized and able to balance hands-on field work with administrative responsibilitiesAdaptable and solutions-oriented mindset