Client Support Specialist

Job Description

Job Description

NOW HIRING

Client Support Specialist

Supportive • Purpose-Driven • Recovery-Focused

Samuel Billings Center — Detox & Residential Services • 1st and 2nd Shifts Available

Location

Samuel Billings Center (Detox & Residential Services)

Reports To

Shift Supervisor

Schedule

1st Shift (7:00 AM - 3:30 PM) and 2nd Shift (3:00 PM - 11:30 PM)

Status

Full-Time | Hourly, Non-Exempt

Education

High School Diploma or GED required

License

Valid NC or SC Driver's License required

Preferred

CPSS certification; SUD/healthcare experience

"Provide compassionate, around-the-clock support to individuals on their recovery journey — helping clients navigate residential treatment, overcome barriers, and build the skills they need to thrive."

About the Role

The Client Support Specialist is a vital member of the care team at the Samuel Billings Center, providing direct, person-centered support to individuals in residential detox and recovery services. This role ensures a safe, therapeutic, and recovery-oriented environment 24 hours a day — assisting clients with daily living, monitoring health and safety, and collaborating closely with clinical and nursing staff.

This is an opportunity for a compassionate, dependable individual to make a meaningful difference every shift — supporting people at a critical turning point in their lives.

Our Values — What We Look For in Every Team Member

Adaptability

Nurturing

Unity

Vitality

Integrity

Accountability

Essential Duties & Responsibilities

Client Care & Safety

• Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered
• Maintain a safe and therapeutic environment through bed checks, room searches, UDS collections, and monitoring client behaviors
• Search, secure, document, and manage client possessions and medications per state and agency guidelines
• Observe and assess client physical and mental health; consult with nursing and clinical staff as needed
• Assist clients in identifying and overcoming barriers to recovery; provide educational and therapeutic activities
• Administer medications per provider orders (with or without a nurse, as appropriate) and provide CPR/First Aid when needed
• Monitor signs and symptoms of substance intoxication and withdrawal; provide appropriate intervention and coordination

Communication & Documentation

• Attend shift reports and ensure effective communication across shifts regarding client care and safety
• Complete incident reports and required documentation in compliance with state, agency, and federal regulations
• Enter and maintain accurate client data in electronic health records; monitor documentation for compliance
• Participate in Quality Assurance (QA) and Quality Improvement (QI) activities as assigned

Daily Living & Group Support

• Support clients with activities of daily living (ADLs), skill development, and ensuring basic daily needs are met
• Oversee food inventory including ordering, stocking, and tracking supplies to ensure availability and reduce waste
• Plan, prepare, and facilitate mealtimes according to dietary guidelines, resident needs, and organizational standards
• Coordinate dietary preferences, restrictions, and special meal requests with residents and staff
• Prepare and organize materials for group therapy sessions including handouts, worksheets, and visual aids
• Set up physical or virtual spaces for group sessions to ensure a supportive environment
• Track, store, and maintain therapeutic materials and supplies; request additional items as needed
• Support the development of new group activities when requested

Additional Responsibilities — Credentialed Staff (CPSS / CADC Registrant or Intern)

Staff holding CPSS and/or CADC credentials may also be assigned to:

• Complete client admissions, including drafting service plans
• Facilitate client transitions, referrals, and discharges including follow-up documentation
• Conduct intake screenings and ASAM assessments (if trained and qualified as a QP) to determine appropriateness for admission
• Provide peer support services promoting recovery, self-determination, wellness, and community living skills

Qualifications & Requirements

Education & Experience

▪ High School Diploma or GED (required)

▪ Minimum 2 years direct healthcare experience (preferred)

▪ SUD treatment experience (strongly preferred)

▪ CPSS certification (preferred)

▪ Valid NC or SC Driver's License (required)

Skills & Abilities

▪ Strong written and verbal communication

▪ EHR and Microsoft Office proficiency

▪ Problem-solving, teamwork, and dependability

▪ Professional documentation and record management

▪ Flexibility in a 24/7 residential environment

Why Join Anuvia? — Compensation & Benefits

We invest in the people who invest in our clients. Our comprehensive benefits package includes:

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Health Benefits: Enroll coverage 1st of the month after hire.

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Generous Time Off: Competitive PTO policies to support your work-life balance.

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