Leasing Specialist

Job Description

Job Description

SUMMARY: Large apartment community in Somerset is looking for an experienced leasing specialist. Ability to work Saturdays is a must!

This position is primarily responsible for performing all activities related to apartment rentals, move-ins, and lease renewals. Interacts directly with prospective and current residents to achieve maximum occupancy and satisfaction. Generates and handles traffic, leasing apartments, qualifying prospects, preparing lease documentation and completing move-in paperwork and procedures. Assists residents throughout their residency.

DUTIES AND RESPONSIBILITIES:

• Promptly responds to phone calls and emails from guests.
• Reviews unit availability on a daily basis.
• Walks tour paths, vacant units and make-readies on a daily basis to ensure the "model" apartments and target apartments are ready for show; responsible for maintaining work areas and office in clean and orderly manner; need to have an awareness of the "curb appeal" of the property.
• Gathers information to learn about property, surrounding community, and competition.
• Uses the guest card to ascertain the needs and qualifications of every guest.
• Maintains a minimum closing ratio as set by the Property Manager
• Leads guests to vacant and/or model apartments and discusses the features and benefits that meet the needs of the guests.
• Records all traffic in computer software program daily.
• Follows up with each guest a minimum of five times.
• Creates applicant files and processes applications.
• Verifies qualifications of applicants.
• Presents all applications to Manager for approval.
• Contacts applicants to confirm approval or denial of application.
• Schedules lease signings within 24 hours of approval.
• Ensures that applicants are set up properly in the PMS, and that all monies are processed within 24 hours.
• Completes lease agreement and collects rental deposit.
• Inspects condition of premises periodically and arranges for necessary maintenance.
• Participates in any outside marketing events as required.
• Assists in mailing outreach.
• Distributes flyers and letters to residents if necessary.
• Shops competitive properties and assists manager in preparing a market comparison grid.
• Records all resident correspondence and submit to manager for review.
• Assists in promoting Fieldstone Properties' communities.
• Assists manager with any requested work to be done on the property.
• Promotes resident retention programs.
• Maintains courteous communications with residents, applicants and representatives of other companies.
• Adheres to federal and state Fair Housing Laws.
• Adheres to all company policies.
• Supports team in achieving the goals of the property.
• Maintains a "team spirit" and works well with the entire staff.
• Demonstrates flexibility with hours and days worked.
• Performs other related duties as assigned by management.

COMPETENCIES:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Motivation - Demonstrates persistence and overcomes obstacles, Measures self against standard of excellence.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.