Recovery Supervisor

Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.

If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that's going places? Your journey starts here!


POSITION SUMMARY:

This position leads the team of Recovery Associates and manages all aspects of the Recovery department, ensuring that Villa Sport members receive a five-star service recovery experience. The Recovery Supervisor is responsible for driving Recovery Membership growth, engagement, and retention through relationship building, community presence, and operational excellence.

This role plays a key part in growing Recovery revenue, promoting Recovery, increasing member penetration, and achieving monthly KPIs and goals as set by the National Recovery Director.

RESPONSIBILITIES INCLUDE:

• Member Experience & Engagement
  • Build authentic relationships with members and team members through meaningful conversations and personalized experiences.
  • Greet members by name, assess their recovery needs, and guide them through their journey, including planning future visits and setting long-term goals.
  • Actively engage with members throughout the club to promote Recovery services and drive membership sales, renewals, and upgrades.
  • Maintain ongoing communication with members to support retention and ensure a best-in-class experience.
  • Handle member requests and service recovery opportunities promptly and professionally.
• Sales, Marketing & Events
  • Achieve monthly membership sales goals and KPIs through proactive engagement and relationship-building.
  • Plan and execute monthly Recovery events, activations, and demonstrations to increase awareness and engagement.
  • Maintain a consistent and engaging social media presence, highlighting Recovery services, success stories, and promotions.
  • Collaborate with the National Recovery Director on digital content strategies and regularly audit website content for accuracy.
• Facility & Operations Management
  • Ensure Recovery spaces, equipment, and amenities are clean, inviting, and maintained in like-new condition.
  • Be "IN ZONE" in Recovery 90% of the time while balancing reception and coordination duties.
  • Accurately process POS transactions for sessions, packages, and memberships.
  • Assist members with scheduling via the Villa Sport App.
  • Manage expenses including labor, COGS, and supplies to meet budget and profitability targets.
  • Schedule staff efficiently to meet service demand while staying within budget.

COMPENSATION AND BENEFITS INCLUDE:

• $18.90-$20.80 hourly, based on relevant experience to the role. Full-time hours.
• Full benefits package.
• PTO.
• 401K with dollar for dollar match up to 4%.
• Complimentary club membership.
• Discounts on club products and services.

QUALIFICATIONS:

• Experience
  • Thorough knowledge of athletic recovery operations to include, but not limited to recovery equipment, staffing and budget management.
  • Thorough knowledge of athletic recovery treatment protocol, and processes.
  • Minimum of 2 years leadership experience coaching a team.
  • Knowledge of a POS systems.
  • Experience with club management systems.
• Communication
  • Excellent written and verbal communication skills, including public speaking and approaching members at the club.
• Organization
  • Ability to focus on a task or assignment through completion.
  • Ability to prioritize and multi-task.
  • Excellent written and verbal communication skills.
  • Ability to work with minimal supervision.
  • Proficient in MS Excel and Word.
  • Excellent training and coaching skills.
• Personal Characteristics
  • Ability to take initiative and use good judgment in making suggestions and executing solutions to issues promptly and effectively.
  • Excellent customer service skills.
  • Friendly, sincere, energetic, and enthusiastic.
  • Honest and ethical.
  • Detail-oriented.

For more information about Villa Sport, please visit our website at

EQUAL EMPLOYMENT OPPORTUNITY

It is the Company's policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company's needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status any other characteristic protected by federal, state or local law.

PRIVACY NOTICE TO CALIFORNIA JOB APPLICANTS

Villa Sport Roseville and/or any affiliated entities (collectively, the " Company " or " we ") provide this California Privacy Notice (" Notice ") to describe our privacy practices with respect to our collection of Personal Information as required under the California Consumer Privacy Act (" CCPA ") as amended by the California Privacy Rights Act (" CPRA "). This Notice applies only to job applicants and candidates for employment who are residents of the State of California (" Consumers ") and from whom we collect " Personal Information " as defined in the CCPA. We provide you this Notice because under the CCPA, California residents who are job applicants qualify as Consumers. For purposes of this Notice, when we refer to Consumers, we mean you only to the extent you are a job applicant who resides in California.

1. Information We Collect From or About Job Applicants

We may directly or indirectly collect Personal Information from you in a variety of different situations and using a variety of different methods, including, but not limited to, on our website, your mobile device, through email, in physical locations, through written applications, through the mail, and/or over the telephone. Generally, we may collect, receive, maintain, and use the following categories of Personal Information, depending on the particular purpose and to the extent permitted under applicable law:

Personal Identifiers & Contact Information: Name, alias, home, postal or mailing address, email address, telephone number.

Pre-Hire, Employment, and Education History Information: Information provided in your job application or resume including prior job experience and/or positions held, your salary expectations, educational history or records of degrees and/or certifications, information gathered as part of reference checks, information recorded in job interview notes by persons conducting job interviews for the Company, information contained in candidate evaluation records and assessments, information in work product samples you provided, and voluntary disclosures by you.

Inferences: Based on analysis of the personal information collected, we may develop inferences regarding job applicants' predispositions, behavior, attitudes, intelligence, abilities, and aptitudes for purposes of recruiting and hiring assessments and decisions.

Of the above categories of Personal Information, the following are categories of Sensitive Personal Information the Company may collect:

1. Personal Identifiers

Personal Information does not include:

• Publicly available information from government records.
• Information that a business has a reasonable basis to believe is lawfully made available to the general public by the job applicant or from widely distributed media.
• Information made available by a person to whom the job applicant has disclosed the information if the job applicant has not restricted the information to a specific audience.
• De-identified or aggregated information.

2. How We Use Personal Information and Sensitive Personal Information

The Personal Information and Sensitive Personal Information we collect, and our use of Personal Information and Sensitive Personal Information, may vary depending on the circumstances. This Notice is intended to provide an overall description of our collection and use of Personal Information and Sensitive Personal Information. Generally, we may use or disclose Personal Information and Sensitive Personal Information we collect from you or about you for one or more of the following purposes:

1. To fulfill or meet the purpose for which you provided the information. For example, if you share your name and contact information to apply for a job with the Company, we will use that Personal Information in connection with your candidacy for employment.
2. To comply with local, state, and federal law and regulations requiring employers to maintain certain records (such as immigration compliance records, travel records, personnel files, wage and hour records, payroll records, accident or safety records, and tax records), as well as local, state, and federal law, regulations, ordinances, guidelines, and orders relating to COVID-19.
3. To evaluate, make, and communicate decisions regarding your job application and candidacy for employment.
4. To communicate with you regarding your candidacy for employment.
5. To evaluate and improve our recruiting methods and strategies.
6. To evaluate job applicants and candidates for employment or promotions.
7. To obtain and verify employment references.
8. To engage in corporate transactions requiring review or disclosure of job applicant records subject to non-disclosure agreements, such as for evaluating potential mergers and acquisitions of the Company.
9. COVID-19 RELATED PURPOSES
   a. To reduce the risk of spreading the disease in or through the workplace.
   b. To protect job applicants and everyone else at Company workplaces from exposure to COVID-19.
   c. To comply with local, state, and federal law, regulations, ordinances, guidelines, and orders relating to COVID-19, including applicable reporting requirements.
   d. To facilitate and coordinate pandemic-related initiatives and activities (whether Company-sponsored or through the U.S. Center for Disease Control and Prevention, other federal, state and local governmental authorities, and/or public and private entities or establishments, including vaccination initiatives).
   e. To permit contact tracing relating to any potential exposure.
   f. To communicate with job applicants and other consumers (including employees and visitors to our workplace) regarding potential exposure to COVID-19 and properly warn others who have had close contact with an infected or symptomatic individual so that they may take precautionary measures, help prevent further spread of the virus, and obtain treatment, if necessary.
10. To evaluate, assess, and manage the Company's business relationship with vendors, service providers, and contractors that provide services to the Company related to recruiting or processing of data from or about job applicants.
11. To improve job applicant experience on Company computers, networks, devices, software applications or systems, and to debug, identify, and repair errors that impair existing intended functionality of our systems.
12. To protect against malicious or illegal activity and prosecute those responsible.
13. To prevent identity theft.
14. To verify and respond to consumer requests from job applicants under applicable consumer privacy laws.

3. Sale/Sharing of Information to Third Parties

The Company does not sell your Personal Information or Sensitive Personal Information for any monetary or other valuable consideration. The Company does not share your Personal Information or Sensitive Personal Information for cross-context behavioral advertising.

4. Access to Privacy Policy

For more information, please review the Company's Privacy Policy at

5. Data Retention:

Villa Sport retains information for as long as reasonably necessary for the purposes for which it was collected, or as otherwise permitted or required by law. In deciding how long to retain each category of Personal Information that we collect, we consider many criteria, including, but not limited to: the business purposes for which the Personal Information was collected; relevant federal, state and local recordkeeping laws; applicable statute of limitations for claims to which the information may be relevant; and legal preservation of evidence obligations.

By submitting my resume and/or application, I acknowledge and confirm that I have received and read and understand this Notice and I hereby authorize and consent to the Company's use of the Personal Information and Sensitive Personal Information it collects, receives or maintains for the business purposes identified above.

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