Recovery Supervisor

Recovery Supervisor

Roseville, CA 95678

Overview

Salary Range $18.90 - $20.80 Hourly Position Type Full Time Category Hospitality - Hotel

Description

Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.

If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that's going places? Your journey starts here!

Position Summary

This position leads the team of Recovery Associates and manages all aspects of the Recovery department, ensuring that Villa Sport members receive a five-star service recovery experience. The Recovery Supervisor is responsible for driving Recovery Membership growth, engagement, and retention through relationship building, community presence, and operational excellence.

This role plays a key part in growing Recovery revenue, promoting Recovery, increasing member penetration, and achieving monthly KPIs and goals as set by the National Recovery Director.

Responsibilities Include:

• Member Experience & Engagement
  • Build authentic relationships with members and team members through meaningful conversations and personalized experiences.
  • Greet members by name, assess their recovery needs, and guide them through their journey, including planning future visits and setting long-term goals.
  • Actively engage with members throughout the club to promote Recovery services and drive membership sales, renewals, and upgrades.
  • Maintain ongoing communication with members to support retention and ensure a best-in-class experience.
  • Handle member requests and service recovery opportunities promptly and professionally.
• Sales, Marketing & Events
  • Achieve monthly membership sales goals and KPIs through proactive engagement and relationship-building.
  • Plan and execute monthly Recovery events, activations, and demonstrations to increase awareness and engagement.
  • Maintain a consistent and engaging social media presence, highlighting Recovery services, success stories, and promotions.
  • Collaborate with the National Recovery Director on digital content strategies and regularly audit website content for accuracy.
• Facility & Operations Management
  • Ensure Recovery spaces, equipment, and amenities are clean, inviting, and maintained in like-new condition.
  • Be "IN ZONE" in Recovery 90% of the time while balancing reception and coordination duties.
  • Accurately process POS transactions for sessions, packages, and memberships.
  • Assist members with scheduling via the Villa Sport App.
  • Manage expenses including labor, COGS, and supplies to meet budget and profitability targets.
  • Schedule staff efficiently to meet service demand while staying within budget.

Compensation and Benefits Include:

• $18.90-$20.80 hourly, based on relevant experience to the role. Full-time hours.
• Full benefits package.
• PTO.
• 401K with dollar for dollar match up to 4%.
• Complimentary club membership.
• Discounts on club products and services.

Qualifications:

• Experience
  • Thorough knowledge of athletic recovery operations to include, but not limited to recovery equipment, staffing and budget management.
  • Thorough knowledge of athletic recovery treatment protocol, and processes.
  • Minimum of 2 years leadership experience coaching a team.
  • Knowledge of a POS systems.
  • Experience with club management systems.
• Communication
  • Excellent written and verbal communication skills, including public speaking and approaching members at the club.
• Organization
  • Ability to focus on a task or assignment through completion.
  • Ability to prioritize and multi-task.
  • Excellent written and verbal communication skills.
  • Ability to work with minimal supervision.
  • Proficient in MS Excel and Word.
  • Excellent training and coaching skills.
• Personal Characteristics
  • Ability to take initiative and use good judgment in making suggestions and executing solutions to issues promptly and effectively.
  • Excellent customer service skills.
  • Friendly, sincere, energetic, and enthusiastic.
  • Honest and ethical.
  • Detail-oriented.