Remote Customer Success Associate Position

Remote Customer Success Associate Position Looking for a career in customer support? Sleeper, an innovative platform focused on sports gaming, is hiring a Remote Customer Success Associate. This position involves assisting users with Sleeper’s fantasy sports products by addressing inquiries, resolving issues, verifying transactions for fraud, and providing user feedback to enhance the product’s overall experience. If you have prior experience in customer support, strong communication skills, and the flexibility to work during evenings, weekends, and holidays, this might be the job for you. The salary for this position isn’t listed by Sleeper, but estimates from ZipRecruiter suggest an annual range of $38,900–$67,000. Alternatively, some sources propose between $20–$30 per hour. These figures are approximate and unverified by Sleeper. This opportunity is open to candidates located in the United States. The company offers comprehensive benefits, including health, dental, and vision insurance, a 401(k) plan, flexible hours, remote work options, paid time off, and prospects for career progression. Remote Customer Success Associate Responsibilities As a vital member of the support team, you will facilitate user onboarding, resolve issues, and gather feedback for product improvement, specifically focusing on the Sleeper Picks product, which provides a streamlined Daily Fantasy Sports experience for a wide-ranging audience. Key Tasks and Responsibilities Provide outstanding customer service through email, chat, and social media Respond to user complaints and inquiries professionally and promptly Assist regulatory and compliance teams with requests and fraud examinations Collaborate with operations teams related to user interactions and DFS products Monitor deposit and withdrawal transactions to detect possible fraud Candidate Requirements A minimum of 1 year in a Customer Support or Customer Success role Proficiency in written and verbal communication Strong problem-solving capabilities to identify issue root causes Empathy and a customer-first attitude Availability for a 40-hour workweek, including off-peak hours Competitive pay (official range not disclosed) Medical, dental, and vision insurance 401(k) retirement savings plan Paid time off Flexible hours with remote work options Opportunities for career development HOW TO APPLY Ready to apply? At Sleeper, you’ll be part of a tight‑knit team where you can truly impact connecting people through sports. #J-18808-Ljbffr