Retirement Systems Information Representative 1, SG-18, RS Information Representative Trainee 2, (Equated to SG-16), RS Information Representative Trainee 1, (Equated to SG-14)(NYHELPS)Item#04226

Retirement Systems Information Representative

Conducts consultations with members; develops informational materials; participates in or conducts seminars; and responds to inquiries from employers and active or retired members.

Minimum Qualifications

No exam required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program:

Non-Competitive Qualifications for appointment under the NYHELPS Program:

For appointment to Retirement Systems Information Representative Trainee 1 (equated to SG-14), you must have:

• Four (4) years of qualifying experience*; OR
• An associates degree AND two (2) years of qualifying experience*; OR
• A bachelor's degree or higher.

For appointment to Retirement Systems Information Representative Trainee 2 (equated to SG-16), you must have:

• Five (5) years of qualifying experience*; OR
• An associates degree AND three (3) years of qualifying experience*; OR
• A bachelor's degree AND one (1) year of qualifying experience*; OR
• A master's degree or higher

For appointment to Retirement Systems Information Representative 1 (full journey level SG-18), you must have:

• Six (6) years of qualifying experience*; OR
• An associates degree AND four (4) years of qualifying experience*; OR
• A bachelor's degree AND two (2) year of qualifying experience*; OR
• A master's degree AND one (1) year of qualifying experience*; OR
• A doctorate

*Professional experience must be performing the duties of the full performance level position: conducting retirement planning consultations with members; developing informational materials; participating in or conducting seminars; and responding to inquiries from employers and active or retired members.

Competitive Minimum Qualifications:

70.1 transfer:

For 70.1 transfer to a Retirement Systems Information Representative 1, SG-18, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-16 or above. SG-12 or above for a Trainee 1, SG-14 or above for a Trainee 2, depending on qualifications.

To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office GOT-IT (ny.gov)

Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.

Depending on qualifications, you may be required to serve a 1 or 2-year traineeship that leads to the full level grade 18 position.

Traineeship salary information:

The position may be filled at the Retirement Systems Information Representative Trainee 1 equated to SG-14 ($53,764), Retirement Systems Information Representative Trainee 2 equated to SG-16 ($59,994), or full performance Retirement Systems Information Representative 1 SG-18 ($66,951) based on the candidate's education, experience, and previous state service. Salary is nonnegotiable.

Candidates hired at the trainee level will be advanced to the full performance Retirement Systems Information Representative 1 SG-18 following successful completion of the traineeship.

Additional Comments

Preferred Qualifications/Knowledge, skills, and abilities:

• Exhibits excellent interpersonal skills with staff and customers, both over the telephone and in-person
• Possesses effective oral and written skills
• Performs tasks accurately and within specific time frames
• Operates a personal computer and effectively demonstrates a working knowledge of the ServiceNow NYSLRS Contact Us Application, the PeopleSoft system, the Retirement System's MEBEL database with its different case types and action codes, the Internet and OSC's Intranet in order to access Retirement Systems' laws, policies and procedures
• Demonstrates the ability to perform complex mathematical calculations as necessary
• Acquires, retains and applies extensive Retirement System knowledge to respond to customer inquiries
• Demonstrates the ability to effectively supervise subordinate staff and apply Agency policies and procedures
• Possesses a valid driver's license for travel purposes

Telecommuting: The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency's mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee's primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.

Reasonable Accommodation: The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at View phone number on click.appcast.io.

Equal Opportunity Employment: The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.

The Office of the State Comptroller does not participate in E-Verify or sponsor visa applications.

OSC offers competitive salaries and benefits, and opportunities for advancement, continuing education, and professional development. We provide a professional environment where employees are encouraged to push themselves while maintaining work-life balance. Our generous benefits package includes:

• A state pension with vesting after five years' service
• Comprehensive medical, dental and vision insurance available to all employees and their dependents
• Flexible spending accounts for dependent and health care
• Productivity Enhancement Program (PEP), allowing eligible employees to exchange previously accrued leave in return for a credit to be applied toward their health insurance
• Public Service Loan Forgiveness (PSLF)
• NYS Deferred Compensation plan
• Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
• Holiday and paid time off
• Shift and geographic pay differentials
• A committed continuous learning environment
• Informational Brown Bag sessions
• Wellness at Work Programs to promote employee health and wellness
• OSC Mentoring Program to network, contribute, and provide an opportunity to strengthen competencies in a variety of areas
• And much more

Some positions may require additional credentials or a background check to verify your identity.