CANCER CARE & INFUSION THERAPY FRONT DESK/OFFICE ADMINISTRATOR

Cancer Care & Infusion Therapy Office Administrator

The Cancer Care & Infusion Therapy Office Administrator coordinates the office to maintain timely patient flow, maximize efficiency, and maximize use of the patient care area. He/she maintains and implements computer programs and maintains all statistics and reports for the department. A primary aspect of this role includes positive relations with patients, guests, physicians, co-workers and other departments. The Human Resources Benefit Technician demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.

Responsibilities

Contributes to organization success targets for net operating margin.

Participates in cost containment efforts through efficient use of supplies, services, and time management.

Models Covenant's Mission, Vision and Values of keeping our Promise of Caring and Commitment to Service.

Has clinical and social contact with patients, including all age groups, and is able to appropriately assess, care for and treat them according to the guidelines as defined by Covenant HealthCare. Demonstrates excellent customer service. Accurately transcribes Physicians' Orders as per unit policy, completing all order entry procedures, forms, requisitions, and communications necessary to implement orders. Orders entry messages, validating and obtaining results. Accesses compliance checker for ABN forms when indicated. Scans patients records into Epic at each visit. Establishes and maintains effective working relationships with all health care team members, patients and families. Answers customer's questions related to the admission process, insurance and billing questions. Responsible and accountable for patient scheduling and placement based on type of treatment, patient acuity and special needs. Responds to and resolves patient and department issues related to coding, billing, supplies, information systems. Facilitates daily operations of the work unit. Provides orientation and training for staff as indicated. Develops produces and distributes all department statistical reports. Works cooperatively with Patient Accounting, Patient Registration, and Health Information Management to assure accuracy of charges, insurance information, billing and diagnosis codes and documentation to achieve maximum reimbursement. Maintains/obtains adequate supplies and equipment to support the functioning of the unit. Facilitates unit operations day to day. Actively participates in department special events for the community. Promotes a constructive/positive atmosphere within the work by demonstrating the ability to cooperate with and assist fellow health team members as well as patients and their families. Other duties as assigned.

Qualifications

EDUCATION/EXPERIENCE

Minimum High School Diploma required.

Completion of Medical Terminology course

Graduate of a Medical Office Professional course, Medical Assistant Program or Covenant Health Unit Coordinator preferred.

Minimum one to two years HUC or Medical assistant experience required.

KNOWLEDGE/SKILLS/ABILITIES

Computer competency, including Microsoft Office and Lotus Notes.

Knowledge of standard office equipment.

Excellent oral and written communication skills.

Must be able to work well with the public and able to be tactful in often hectic and stressful situations.

Sound judgment in handling confidential or sensitive issues and material.

WORKING CONDITIONS/PHYSICAL DEMANDS

Ability to maintain punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

Frequent standing, walking, sitting, lifting, pushing, pulling.

Frequent twisting, reaching, handling, feeling, talking, hearing.

Frequent near vision, midrange vision, far vision, depth perception.

Frequent visual accommodation, color vision, field of vision.

Occasional lifting up to 25 lbs.

Occasional carrying, climbing, balancing, stooping, kneeling.

Occasional crouching, squatting.

Why Work at Covenant HealthCare

At Covenant HealthCare, we are united by a shared mission of providing Extraordinary Care for Every Generation. We foster a culture built on teamwork, excellence, accountability, respect, customer service, and enthusiasm, where every employee plays an important role in delivering patient-centered care and making a difference in our community.

Our benefits include:

Comprehensive medical, dental, and vision coverage

Retirement plans with employer match

Paid time off to support work-life balance

Employee wellness programs and mental health support

Tuition reimbursement, university discounts, and professional development opportunities

How to Apply

Submit your resume and any required documents with your application. A resume is required. Applicants will receive confirmation that their application has been received. Candidate updates will be provided via email, text message, or phone call.