Fulfillment Management Associate

Role & Responsibilities Dassault Systemes is seeking a Fulfillment Management Associate to analyze, control, and approve license keys, both on-premise and Cloud, in DSx.Client Order and key activation and delivery tools, in accordance with customer agreements and 3DS policies and rules established by Business Administration. Manage cloud environment and other service access deployments and modifications. Manage Non-Technical Service Requests (NTSRs) by prioritizing and dispatching requests, analyzing issues through reproduction, and following up on escalations until resolution is delivered. Act as an expert on license key processes, both on-premise and Cloud, as well as DSx.Client Care and key activation and delivery tools. Conduct internal and external audits on Fulfillment Management activity. Monitor and scale Fulfillment Management activities by delegating to Shared Service Centers through training and scope expansion. Increase transaction automation by leveraging new technologies such as RPA and AI. Define and transform Fulfillment Management processes and tools through IDEAs, process improvements, policy improvements, and simplification. Contribute to related tool transformation through testing, including UATs. Capitalize on and share knowledge and know-how, while training and supporting Sales Transaction Support and Partners both individually and collectively. Qualifications Cloud compliance standard (quality, security, privacy) Issue licenses Integrate content into output media Manage standard enterprise resource planning system Perform quality audits Apply company policies Ensure compliance with legal requirements Guarantee customer satisfaction Perform escalation procedure Ensure cross-department cooperation Improve business processes Execute software tests automation technology Principles of artificial intelligence Track key performance indicators Develop training programmes Provide user documentation Soft Skills Communicate effectively Leading Others Solving Problems Priorities Requests Organizational Resilience Customer focus Quality focus Accountability Driving Change Inclusion Statement In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history. Compensation & Benefits Dassault Systemes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays. #J-18808-Ljbffr