Sr Client Service Officer

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at Oversight & ExecutionLead execution and oversight of complex operational processes and servicing activities.Manage high-risk operational issues, escalations, and client impacting events.Coordinate operational priorities across teams and functions.Monitor operational health, workflow capacity, SLA adherence, and service delivery performance.Support operational readiness for new products, and process changes, and regulatory initiatives.Act as a senior escalation point for operational incidents and exceptions.Risk Management & ControlsLead execution and enhancement of operational risk and control frameworks.Support enterprise governance activities includingRCSA executionControl testing coordinationAudit and regulatory remediationOperational loss event managementIdentify systemic operational risks and control weaknessesDrive sustainable remediation and process standardization effortsPartner with compliance, legal, and risk teams on regulatory and operational mattes.Process Transformation & Continuos ImprovementLead operational transformation and modernization initiatives.Identify opportunities for:AutomationAI enablementStraight-through processing (STP)Workflow redesignCapacity optimizationProcess simplificationFacilitate process mapping workshops and future-state operational design.Support implementation of operational tooling and workflow technologies.Drive continuous improvement initiatives utilizing Lean, Kaisen, or process excellence methodologies.Operational Analytics & Strategic SupportAnalyze operational metrics, staffing trends, and capacity utilization, and service performance.Support business cases and operational planning initiatives.Develop executive-level operational reporting and KPI dashboards.Perform root cause analysis on operational trends and client impacts.Support workforce planning and operational scaling initiatives.Stakeholder & Business PartnershipPartner with:Business LeadersTreasury SalesRelationship ManagersProduct TeamsTechnologyComplianceRisk ManagementInternal AuditParticipate in governance forums, steering committees, and operational working groups.Support operational execution for strategic initiatives and product rolloutsAssist with vendor and third party operational coordination where applicable.Team Leadership & DevelopmentProvide leadership, mentorship, and coaching to analysts and associates.Support management withPerformance guidanceTraining strategyWorkforce managementResource planningOperational coveragePromote operational excellence and accountability culture.Assist with onboarding and development of junior team members.Typical Functional AreasSenior Associates commonly support enterprise or line-of-business operational functions including (but not limited to):Commercial Lending OperationsTreasury Management OperationsDeposit OperationsClient Onboarding & KYCPayment & Cash OperationsFraud & Financial Crimes OperationsWealth / Private Banking OperationsInvestment Banking OperationsDigital Banking OperationsAccount Maintenance & ServicingReconciliation & SettlementsLoan Servicing & DocumentationEnterprise Operations GovernanceQualificationsEducationBachelor’s degree in Business, Finance, Accounting, or related field preferred.Equivalent operational banking experience may substitute for degree requirements.ExperienceTypically, 8-12 years of banking or financial services operations experience.Strong experience managing complex operational processes, escalations, and risk/control activities.Experience leading operational improvement or transformation initiatives preferred.Required SkillsAdvanced understanding of banking operations and servicing models.Operational risk and controls expertise.Strong leadership and stakeholder management skills.Strategic and analytical thinking capabilities.Process improvement and transformation experience.Strong communication and executive presentation skills.Ability to manage competing priorities in fast-paced environments.Strong decision-making and problem solving capabilities.Preferred Technical SkillsExperience with operational, workflow, and reporting platforms such as:ServiceNowSalesforceNintexArcherVerafinMicrosoft SuitePowerBIAlloscapeACBSThe duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer. #J-18808-Ljbffr Texas-Capital-Bank