Commercial Loan Servicing Representative III

Commercial Loan Servicing Representative III

Hybrid - Charlotte, NC & Irving, TX

Hybrid Role

Compensation: $35-42 per hour

12-month Contract to Hire (W2), Weekly Pay (40 hours/week)


ABOUT THE ROLE

Our client, a Fortune 100 Financial Services Company, is seeking a Commercial Loan Servicing Representative III to support day-to-day operations and activities related to servicing commercial asset-based lending (ABL) loan transactions. This hybrid position, based in Charlotte, NC or Irving, TX, is a 12-month contract-to-hire opportunity offering weekly pay and a standard 40-hour work week. The role involves leading complex servicing activities, acting as a primary liaison with internal and external teams, and ensuring compliance with bank policies, procedures, and regulatory requirements. You will be responsible for customer/client modifications, account maintenance, rebooking, purchased receivables management, and ensuring accuracy throughout the life of each transaction.


WHAT YOU'LL DO

• Lead a variety of servicing activities for complex commercial loan products, including asset-based lending (ABL) transactions
• Serve as the primary liaison and collaborate with Sales, Legal, Control and Risk, Technology, Operations, and other internal teams to address customer-focused needs
• Review and negotiate complex loan servicing transactions, evaluate risks, devise strategies to mitigate risks, and identify procedural modifications
• Act as an escalation point for resolving client issues and coordinate resolution of open customer concerns
• Conduct quality reviews and monitor key performance metrics to ensure process efficiency and effectiveness
• Coordinate servicing activities related to loan and regulatory diligence, ongoing portfolio maintenance, and customer interaction
• Evaluate and upload data into systems of record, ensuring data accuracy and integrity
• Research and analyze complex business and operational decisions to support loan servicing operations
• Ensure compliance with all internal policies, procedures, and regulatory requirements
• Review financial data, reconcile accounts, and calculate charges as part of loan servicing processes
• Manage customer/client modifications, account maintenance, rebooking, and purchased receivables management to ensure accuracy throughout the transaction lifecycle

WHAT YOU BRING

• Strong experience with commercial loan servicing
• Familiarity with asset-based lending (ABL), including tranches, settlements, swinglines, payoffs, restructures, payments, advances, and accruals
• Proficiency with loan servicing software and MS Office tools, especially MS Excel
• Experience reviewing financial data, reconciling accounts, and calculating charges
• Ability to lead servicing activities for complex commercial products
• Strong collaboration skills with Sales, Legal, Risk, Technology, and Operations teams
• Experience reviewing and negotiating complex loan servicing transactions and evaluating risks
• Ability to serve as an escalation point for client issue resolution
• Experience conducting quality reviews and monitoring key performance metrics
• Knowledge of compliance with policies, procedures, and regulatory requirements
• Excellent organizational, analytical, and communication skills
• Ability to manage multiple priorities and work effectively in a fast-paced, team-oriented environment

Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.


EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.


Benefits & Perks:
Eight Eleven Group offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.


Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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