Program Support Assistant

Summary

Program Support Assistant is assigned to the Physical Medicine and Rehab Service. Physical Medicine and Rehabilitation Service is a comprehensive and integrated health care service providing quality clinical care and services to veterans. Coordinating and organizing communication between the service team and other internal and external service entities to include My HealtheVet, PATS-R Reponses, congressional letters, and any other communication between internal and external service entities.

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Duties

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Include but not limited to:

• Communicates effectively with customers, staff and management.
• Develop and maintain the service database reports and create quality work to represent service data.
• Performs office automation work on personal computer utilizing multiple programs to complete documentation.
• Receives and reviews all incoming correspondence.
• Utilizes an electronic time and attendance computer program to perform timekeeping duties.
• Maintains office supplies and equipment.
• Coordinates meetings and prepares meeting minutes.
• Communicates suspense items and maintains a suspense file of due dates for assignments and follows up to ensure all suspense's are accomplished on or before the due date.
• Offer solutions to improve adherence to goals should performance not meet the scheduled standards.
• Performs basic analysis of the data and generates a variety of reports as needed.
• Proficiency with Microsoft Excel, Publisher, PowerPoint, Access.

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/ PD06137A

Relocation/Recruitment Incentives: Not authorized.

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959.
• Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to perform portions of the work. However, there is periodic walking, standing, bending, carrying light items instructional material books and manuals. No special physical demands are required to perform the work.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel. (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/16/2026.

Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

• For a GS-06 position you must have served 52 weeks at the GS-05.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within 2026, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Y ou will not be contacted for additional information . For appropriate SF-50(s) to submit please see "Required Documents" section below for examples of SF-50(s) to include.

Note: Time-In-Grade requirements also apply to former VA employees applying for reinstatement as well as current employees.

Preferred Experience: a. Proficient in Microsoft Office 365 applications b. Excellent written and verbal communication skills c. Strong organizational and time management skills with the ability to prioritize tasks d. Customer Service experience, preferably in a healthcare or public service environment e. Experience tracking projects, equipment, personnel, or workload metrics d. Ability to work independently while also contributing effectively to the team.

In addition to meeting the Time-In-Grade Requirement you must meet the Minimum Qualification Requirement.

Minimum Qualification Requirement:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 related to this position within the organization. Examples of specialized experience would typically include, but are not limited to: Maintains a calendar of appointments, meetings, conferences, and deadlines for the Service Chief. Receives and reviews correspondence. Coordinates meetings and prepares meeting minutes. Maintains office supplies and equipment. Utilizes a range of software applications or pivot tables (i.e. Microsoft Excel, Publisher, PowerPoint or Access) to prepare correspondence. Performs Timekeeping duties.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

There is no educational substitution at this grade level.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about CTAP eligibility is on OPM's Career Transition Resources website at

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.