Loan Operations Manager

The Loan Operations Manager is responsible for the leadership, oversight, and performance of all loan operations functions, including mortgage, consumer, commercial, and leasing portfolios. This role ensures accurate, timely, and compliant processing, servicing, accounting, and reporting, while delivering a high level of internal and external customer service. This position leads and develops the loan operations team, optimizes systems and workflows, and partners across departments to support efficient operations and organizational goals. Key Responsibilities Leadership & Team Management Lead, coach, and develop loan operations staff, fostering a culture of accountability, collaboration, and continuous improvement. Oversee hiring, onboarding, training, performance management, and employee development. Establish clear expectations, workflows, and performance standards to ensure operational excellence. Loan Operations Oversight Oversee all loan servicing functions, including payment processing, payoffs, escrow administration, disbursements, and balancing. Direct loan boarding and verification processes, ensuring accuracy and proper segregation of duties. Supervise specialized loan processes, including non-accrual loans, charge-offs, and OREO accounts. Ensure timely and accurate completion of required reports (Board, Call Reports, SBA, and others). Systems & Process Management Maintain expertise in loan systems (e.g., Fiserv, Director, Teslar) and maximize system capabilities. Partner with vendors and internal teams to enhance system functionality and efficiency. Lead system updates, testing, and implementation of enhancements. Design, document, and continuously improve processes and workflows across loan operations. Manage user access and system security controls. Compliance & Risk Management Ensure adherence to all applicable state and federal banking regulations. Partner with Compliance and Internal Audit to address findings and implement corrective actions. Stay current on regulatory changes and proactively implement necessary updates. Conduct internal reviews and audits to ensure accuracy, consistency, and risk mitigation. Partner with lending teams and other departments to ensure efficient workflows and strong communication. Serve as a key resource for operational guidance and procedural updates. Promote a positive, service-oriented culture aligned with organizational values. Demonstrate professionalism, accountability, and a commitment to excellence. Contribute to a positive, customer-focused environment. Maintain confidentiality of sensitive information. Ensure reliable attendance and effective use of time. Perform additional duties as assigned. Knowledge, Skills, & Abilities Strong leadership and team development skills. Advanced problem-solving and critical thinking abilities. Ability to analyze complex loan transactions and financial data. Excellent organizational, communication, and time management skills. Proven ability to improve processes and drive operational efficiency. Strong collaboration skills with the ability to work across all levels of the organization. Ability to manage multiple priorities in a fast-paced environment. Commitment to continuous learning and professional development. What We Offer A supportive and collaborative work environment that values community relationships. Opportunities for professional development and growth within the bank. Competitive salary and benefits package. Opportunity for employee stock ownership. #J-18808-Ljbffr