Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Signing bonus
• Training & development
• Vision insurance

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products. 

ROLE DESCRIPTION:
As a Customer Sales & Service Representative with Andy Manchanda - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Benefits

• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Profit sharing
• 401(k) matching
• Dental insurance
• Vision insurance
• Signing bonus for licensed candidates 

RESPONSIBILITIES:

• Build and maintain strong customer relationships through exceptional service and consistent follow-up.
• Answer customer questions and assist with policy changes, renewals, applications, and account needs.
• Identify opportunities to meet additional customer needs through insurance products.
• Handle both inbound and outbound customer conversations.
• Follow up with prospects and existing customers in a timely and professional manner.
• Help retain existing customers by understanding their needs and providing solutions.
• Meet individual and team goals for customer service, retention, sales, and activity.
• Educate customers on their insurance options using a consultative, needs-based approach.
• Maintain accurate records of customer conversations, follow-ups, and activity.
• Take ownership of daily goals, activity, follow-up, and results.
• Work closely with the agency team to support a positive, accountable, and high-performing culture.
• Be willing to take on additional responsibilities as your skills and experience develop.

QUALIFICATIONS:

• Customer service, sales, insurance, or related experience preferred.
• Strong communication and interpersonal skills.
• Goal-driven and motivated by achieving results.
• Comfortable working toward measurable goals and activity expectations.
• Self-motivated, dependable, and accountable.
• Strong follow-up and organizational skills.
• Ability to multitask and prioritize customer needs.
• Coachable and willing to learn and develop.
• Comfortable having consultative sales conversations without using pressure-based tactics.
• Interested in taking on additional responsibility and growing within the agency.
• Must be licensed or willing and able to obtain Property & Casualty and Life & Health insurance licenses prior to starting

If you are ready to grow, take ownership, meet goals, and build a career in insurance, we would love to hear from you.

We review all applications within 24 hours because your time is important to us.
Compensation $45,000.00 - $75,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.