Head of Global CX, Service Strategy & Products
Tik Tok
TikTok is seeking a Head of Customer Experience/Service Strategy & Products in Seattle. This role leads the global customer experience strategy and end-to-end service journey for our e-commerce ecosystem, shaping scalable products across help centers, self-service, and AI-powered solutions.
You will partner with Engineering, Design, Data, Operations, Policy, and regional teams to improve resolution quality, customer empathy, and operational efficiency while driving a high-impact product
#J-18808-LjbffrVacancy posted 18 hours ago
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