IT Specialist (Tier 2/3)

Job Description Insight Global is seeking an experienced IT Specialist (Tier 2/3) to support a leading asset management firm in New York. This individual will act as the point person for all internal IT needs, working closely with an outsourced IT provider to support day-to-day operations, troubleshoot issues, and maintain overall system performance. This is a high‑impact, team‑of‑1 role, ideal for someone who is hands‑on, autonomous, and comfortable owning IT support across infrastructure, systems, and end‑user support. Key Responsibilities Serve as the primary IT support contact for all employees, resolving hardware, software, and system‑related issues Provide Tier 2/3 troubleshooting and escalating issues as needed to external IT/NOC partners Manage and track hardware inventory, software licenses, and lifecycle planning Coordinate and support user setup, onboarding, and access management (ServiceNow/GetIT systems) Configure and deploy new hardware and user environments Partner with outsourced IT provider to monitor system performance and reporting Oversee onsite technical resources and ensure proper support for end users Conduct network access reviews and entitlement audits on a regular basis Participate in disaster recovery testing and planning efforts Assist with additional IT projects and initiatives as needed Skills and Requirements Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Required Qualifications 7+ years of experience in IT support, systems administration, or infrastructure support Experience working in a Tier 2 or Tier 3 support environment Strong troubleshooting skills across hardware, software, and network issues Experience working with ticketing systems (ServiceNow or similar) Solid understanding of network design and implementation Ability to work independently and manage multiple priorities Grit, think insight global personality, someone who will go above and beyond to not only resolve tickets but do so in professional and team cohesive way. #J-18808-Ljbffr Insight Global