IT Support Engineer

Job Description

IDR is seeking an IT Support Engineer to join one of our top clients for a remote opportunity. This role involves providing technical support for SMB clients, managing on-site and remote troubleshooting, and maintaining client relationships within a flexible work environment. The organization is a managed services provider specializing in diverse technology stacks for small to medium-sized businesses.

Position Overview for the IT Support Engineer :

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• Act as the primary technical resource for SMB clients, resolving various hardware, software, and network issues.
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• Provide remote support with occasional onsite visits in Williamson County.
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• Manage firewalls, Windows servers, Active Directory, Office 365, and other endpoint devices.
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• Collaborate with a corporate technical team to escalate and resolve complex challenges.
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• Maintain excellent client communication and ensure service level agreements are met.
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Requirements for the IT Support Engineer :

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• Experience supporting Windows-based servers, desktops, and networking.
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• Familiarity with Active Directory, Office 365, and basic firewall management (Fortinet preferred).
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• Strong troubleshooting skills, including network issues and hardware repairs.
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• Excellent communication skills, professional presentation, and client-facing ability.
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• Must be local to the Nashville metropolitan area, with the ability to travel to onsite client locations as needed.
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• MSP experience is a plus.
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What's in it for you?

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• Competitive compensation package
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• Full Benefits; Medical, Vision, Dental, and more!
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• Opportunity to get in with an industry leading organization.
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Why IDR?

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• 25+ Years of Proven Industry Experience in 4 major markets
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• Employee Stock Ownership Program
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• Dedicated Engagement Manager who is committed to you and your success.
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• Medical, Dental, Vision, and Life Insurance
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• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
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