Senior Director, Technology Operations & Security

POSITION PURPOSE

YPO is seeking a Senior Director of Technology Operations and Security to lead enterprise IT operations, cybersecurity, business continuity, and technology vendor management, ensuring a secure, reliable, resilient, and cost-effective technology environment.

This leader is accountable for the technology services that enable YPO associates to operate effectively, including corporate infrastructure, enterprise IT services, end-user technology, access management, and IT support. The role also leads YPO's enterprise cybersecurity program, establishing policies, standards, and controls that protect organizational and member data across YPO's technology environment.

Working closely with Engineering, Risk and Compliance, Finance, and other departments, the Senior Director strengthens operational resilience, improves the associate technology experience, manages technology risks, and drives disciplined oversight of technology vendors and investments. The role must enable and accelerate AI adoption across YPO by establishing the secure technology environment, governance, and operational capabilities needed to deploy and scale AI solutions. Partners with departments to remove technical barriers, simplify access to approved AI tools, and empower associates to leverage AI effectively and responsibly.

PRIMARY RESPONSIBILITIES

Enterprise IT Operations and Infrastructure

• Ensure YPO associates have secure, reliable technology and responsive support to perform their jobs effectively.

• Lead enterprise IT operations, including corporate infrastructure, end-user technology, IT support, and administration of assigned enterprise systems.

• Oversee technology onboarding, role changes, and offboarding to ensure associates and contractors receive appropriate system access and timely removal of access.

• Partner with HR, Contracts, and department leaders to improve technology provisioning, deprovisioning, and access management processes.

• Establish standards for device management, software deployment, identity administration, and IT service delivery.

• Ensure corporate devices and IT-managed systems are appropriately configured, maintained, secured, and supported.

• Leverage AI and automation to streamline IT support, proactively identify issues, and reduce manual administrative work.

• Use operational data and service metrics to continuously improve IT performance, efficiency, response times, resolutions times, and associate experience.

• Ensure enterprise technology services, support processes, and deployment standards are designed to operate effectively across YPO’s global locations, including differing connectivity, time-zone, language, regulatory, and local support requirements.

Business Continuity and Operational Resilience

• Minimize disruptions to YPO's internal operations and ensure critical corporate technology services can recover quickly from outages and other incidents.

• Develop and maintain business continuity and disaster recovery plans for corporate IT infrastructure, enterprise IT services, and other technology systems within the team's operational responsibility.

• Identify critical internal technology services, dependencies, and risks that could disrupt associate productivity or organizational operations.

• Coordinate regular disaster recovery testing, incident simulations, and continuity exercises to validate operational readiness.

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• Partner with Engineering and other system owners to identify shared dependencies, coordinate recovery procedures, and address risks that span multiple technology functions.

• Report material continuity risks, recovery readiness, and remediation progress to Technology leadership.

Cybersecurity and Technology Risk Management

• Protect YPO's organizational and member data by establishing and maintaining effective enterprise security policies, controls, and risk management practices.

• Lead YPO's enterprise information security program, including cybersecurity operations, identity and access management, vulnerability management, security monitoring, and data protection.

• Oversee enterprise security monitoring, threat detection, security incident response, investigation, and remediation coordination.

• Partners with Engineering, Product, Data, Legal, and Risk and Compliance to ensure security and privacy requirements are incorporated into technology solutions and operations.

• Oversee the evaluation and implementation of appropriate cybersecurity frameworks, third-party technology security assessments, audits, and certifications.

• Build a strong security culture through associate awareness, training, and clear accountability for protecting YPO systems and data.

• Maintain visibility into material cybersecurity risks and regularly report security posture, incidents, and remediation progress to leadership.

Technology Vendor and Financial Management

• Establish disciplined oversight of YPO's technology vendors, software portfolio, and investments to reduce unnecessary spending, duplication, and operational risk.

• Lead enterprise technology vendor management, including software governance, vendor performance, contract oversight, license management, and cost optimization.

• Oversee the centralized software intake and evaluation process to ensure new technology investments meet business needs, security requirements, and financial expectations.

• Drive software portfolio rationalization by identifying opportunities to consolidate redundant tools, eliminate underutilized licenses, and simplify YPO's technology ecosystem.

• Partner with Finance and department leaders to improve technology budgeting, cost allocation, forecasting, and financial accountability.

• Use data, AI, and automation to improve visibility into technology spending, license utilization, vendor performance, and cost-saving opportunities.

People Leadership and Strategic Oversight

• Build a high-performing technology operations organization that balances security, reliability, service quality, and financial discipline.

• Lead, coach, and develop managers and associates across enterprise IT operations, cybersecurity, and technology vendor management.

• Translate organizational priorities into a clear technology operations strategy, roadmap, and measurable performance objectives.

• Establish accountability, service standards, operating procedures, and performance metrics across all areas of responsibility.

• Manage assigned technology operations budgets, resources, and vendor investments to ensure effective allocation and financial stewardship.

• Partner with Engineering and Product leadership to align security standards, operational dependencies, and technology governance requirements.

• Collaborate with department leaders to understand organizational needs, identify operational risks, and prioritize improvements that deliver value.

• Foster a culture of continuous improvement, cross-functional collaboration, ownership, and proactive problem-solving.

• Identify opportunities to leverage AI, automation, and emerging technologies to improve efficiency, strengthen controls, and enhance service delivery.

• Communicate technology performance, risks, investment needs, and operational priorities clearly to executive leadership and other stakeholders.

SKILLS

Enterprise IT Operations and Resilience

• Strong understanding of enterprise IT infrastructure, corporate networks, identity management, end-user technology, and IT service management.

• Knowledge of business continuity, disaster recovery, operational resilience, and technology risk management.

• Ability to coordinate effectively with Engineering and other system owners on shared infrastructure, security requirements, and operational dependencies.

Cybersecurity and Risk

• Strong knowledge of information security, cybersecurity operations, identity and access management, data protection, and incident response.

• Understanding of relevant security frameworks, regulatory requirements, and industry best practices.

• Ability to translate security and compliance requirements into practical, business-friendly processes.

• Ability to assess and mitigate enterprise technology, vendor, and AI-related security risks.

Technology and Financial Management

• Strong technology portfolio, vendor, contract, budget, and license management skills.

• Ability to evaluate technology investments, assess vendor performance, and identify opportunities to consolidate tools and reduce costs.

• Strong financial acumen, including technology budgeting, forecasting, cost optimization, and investment prioritization.

• Ability to establish governance processes that balance organizational needs, operational efficiency, and risk.

AI, Automation, and Continuous Improvement

• Identify opportunities to leverage AI, automation, and emerging technologies to improve efficiency, strengthen controls, and enhance service delivery.

• Ability to identify, prioritize, and implement automation opportunities that improve service quality, efficiency, and scalability.

• Familiarity with AI-related security, governance, and operational considerations.

Leadership and Collaboration

• Strong people leadership skills, including coaching, talent development, performance management, and organizational planning.

• Ability to lead multiple technology disciplines while balancing strategic priorities and day-to-day operational needs.

• Strong cross-functional collaboration and stakeholder management skills.

• Ability to communicate complex technology risks, trade-offs, and recommendations clearly to nontechnical audiences.

• Strong analytical thinking, sound judgment, and a proactive approach to identifying and resolving problems.

• Ability to lead organizational change, establish accountability, and drive measurable operational improvements.

EXPERIENCE/BACKGROUND

• 10+ years of progressive experience in enterprise IT operations, cybersecurity, technology infrastructure, or related technology leadership roles.

• 8+ years of experience leading technical teams, including experience managing managers or multiple technology functions.
• Demonstrated experience overseeing enterprise IT operations, corporate infrastructure, cybersecurity, and end-user technology support.
• Experience leading cybersecurity programs, managing technology risks, and supporting security assessments, audits, or compliance initiatives.

• Experience consolidating technology platforms, improving license utilization, and delivering measurable technology cost savings.

• Experience partnering with Engineering and other technology teams to establish security requirements, manage shared risks, and coordinate operational responsibilities.

• Experience leading distributed teams and deploying, scaling, and supporting technology operations across multiple countries, geographies, and time zones, with an understanding of the operational, cultural, connectivity, and support requirements of global environments.

• Familiarity with security frameworks such as ISO 27001, SOC 2, or the NIST Cybersecurity Framework.

EDUCATION/TRAINING/CERTIFICATION

• Bachelor's degree or equivalent professional experience.

PHYSICAL REQUIREMENTS

• Ability to work flexible or extended hours as needed to support critical technology incidents and collaborate with teams across multiple time zones.

• Willingness and ability to travel domestically and internationally approximately 5-10% per year.

Compensation at YPO is one part of a broader Total Rewards philosophy built to attract, motivate, and retain talented people in every country and function where we operate. We aim to be fair, consistent, and thoughtful stewards of our resources, and we ground pay decisions in market data, role scope, and internal equity rather than negotiation alone.

Compensation ranges are based on the associate's primary work location. Because this role may be filled in more than one country, the applicable ranges are listed below by location:

For US applicants: USD 171,700–223,200 annually

For Canada applicants: CAD 171,500–222,900 annually

We believe pay is only part of how YPO invests in its people. Associates are also eligible for performance-based bonus opportunities, remote work flexibility, and a comprehensive rewards package built around their wellbeing and growth. Your Talent Acquisition Business Partner will share the details specific to your location as part of the interview process.

EOE

YPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.