Senior Director, Technology Operations & Security

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Director, Technology Operations & Security based in the United States. As Senior Director, Technology Operations & Security, you will provide strategic leadership across enterprise IT operations, cybersecurity, business continuity, and technology vendor management. You will be responsible for building and maintaining a secure, resilient, reliable, and cost-effective technology environment that supports a globally distributed workforce. Working closely with Engineering, Risk and Compliance, Finance, and business leaders, you will strengthen operational performance while ensuring organizational and member data remain protected. You will lead the development of enterprise security strategies, improve technology service delivery, and establish robust operational resilience practices. A key priority will be enabling responsible AI adoption by creating the secure infrastructure, governance, and operational capabilities needed to scale AI solutions across the organization. You will also oversee technology investments, optimize vendor relationships, and drive continuous improvement through automation and emerging technologies. This is an influential senior leadership opportunity combining strategic direction, people management, and hands-on oversight of critical enterprise technology functions. Accountabilities - Enterprise IT Operations and Infrastructure - Lead enterprise IT operations, including corporate infrastructure, networks, end-user technology, IT support, and administration of enterprise systems. - Ensure employees have secure, reliable, and accessible technology services that support productivity across global locations. - Establish and maintain standards for device management, software deployment, identity administration, access management, and IT service delivery.

- Oversee technology onboarding, internal role transitions, and offboarding processes to ensure appropriate access provisioning and timely deactivation. - Partner with HR, Contracts, and business leaders to improve technology provisioning, deprovisioning, and access management workflows. - Leverage AI and automation to streamline IT support, reduce manual administrative tasks, proactively identify technical issues, and improve service efficiency. - Monitor operational data and service metrics to continuously improve response times, resolution rates, service quality, and employee experience. - Ensure technology services operate effectively across international locations, taking into account time zones, connectivity, language, regulatory requirements, and local support needs. - Business Continuity and Operational Resilience - Develop and maintain business continuity and disaster recovery strategies for corporate IT infrastructure, enterprise services, and systems under the team's responsibility. - Identify critical technology services, dependencies, and operational risks that could disrupt business activities or employee productivity. - Coordinate disaster recovery testing, incident simulations, and continuity exercises to validate organizational preparedness. - Collaborate with Engineering and system owners to identify shared technology dependencies, coordinate recovery procedures, and address cross-functional risks. - Monitor operational resilience and communicate significant continuity risks, recovery readiness, and remediation progress to technology leadership. - Cybersecurity and Technology Risk Management - Lead the enterprise information security program, establishing and maintaining security policies, standards, controls, and risk management practices. - Oversee cybersecurity operations, identity and access management, vulnerability management, security monitoring, threat detection, and data protection.