Emergency Services Project Manager

Employment type Full-time Exempt Hours 7:00am-4:00pm Monday - Friday (hours may vary) and after-hours as needed Benefits Health, Vision, Dental insurance Retirement plan with company match Paid time‑off Paid holidays Emergency Services Project Manager The Emergency Services Project Manager is responsible for responding to and managing emergency mitigation projects, both residential and commercial, resulting in property damage caused by water, fire, smoke, wind, and other natural disasters. This position requires the ability to simultaneously manage multiple emergency mitigation projects at various stages of mitigation and dry‑out. It requires job site visits, customer interactions, scheduling crews and is responsible for overseeing water extraction, demo/clean‑up, board‑up, structural dry‑out and jobsite safety. Desired Candidate Profile The ideal candidate will have prior experience in the mitigation/restoration industry. Just as important is demonstrating superior customer service skills, the ability to manage crews in a positive manner as well as provide timely communication, maintain current job status notes digitally and obtain all required job‑specific documentation and payments. In addition, the candidate should have a positive attitude, demonstrated leadership skills, and be organized, motivated, detail oriented, customer focused and a problem solver. The position requires working after hours/on‑call beyond your normal workday. This may mean nights, weekends and/or holidays, as well as occasional overnight travel to assist with storm‑related emergency mitigation operations. Responsibilities Professionally represent the company’s Purpose and Core Values Assess damages as needed to create professional, well organized, thorough estimates within designated time frames using Xactimate. Adhere to company SOPs, including accurate job costing, homeowner communications and job notations in DASH. Provide timely communications with customers, insurance adjusters and agents. Organize and manage multiple emergency service mitigation projects simultaneously. Create invoices for completed jobs and submit per company invoicing protocol. Maintain acceptable sales levels and profit margins. Responsible for managing crews, overseeing quality and ensuring excellent customer service. Generate daily work orders; assign jobs and coordinate crews. Assure all team members are working according to industry standards and protocols. Make sure the job site is broom clean, safe, and secure at all times. Be available for on‑call emergency services and after‑hours work on a rotational basis. Physical Demands Medium Work – Exerting up to 50lbs of force occasionally and/or up to 30lbs of force frequently or up to 10lbs of force constantly to lift, carry, push, pull, or otherwise move objects, including the human body. In addition: Standing – For sustained periods of time Walking – Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Climbing – Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Balancing – Maintaining body equilibrium to prevent falling. Stooping – Bending body downward and forward by bending spine at the waist. Kneeling – Bending legs at knee to come to a rest on knee or knees. Crouching – Bending body downward and forward by bending leg and spine. Crawling – Moving about on hands and knees or hands and feet. Fine Manipulation – Picking, pinching, typing or otherwise working, primarily with fingers rather than the whole hand as in handling. Repetitive Motion – Substantial movements (motions) of the wrists, hands, and/or fingers. Grasping – Applying pressure to an object with the fingers and palm. Talking – Expressing or exchanging ideas by means of the spoken word to others accurately and quickly when necessary. Hearing – Receiving detailed information through oral communication at normal speaking levels with or without correction. Vision – Close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer monitor, and reading with or without correction. Visual acuity to operate a motor vehicle and determine the accuracy, neatness and thoroughness of work performed with or without correction. Work Environment Generally, work is performed at various job sites as necessary to supervise safety and quality of work being performed. Sometimes being in an office environment is required to complete paperwork. Activities occur inside and outside and are subject to: Weather and temperature changes. Noise Hazards such as moving vehicles, proximity to moving mechanical parts, electrical current, high places, high heat and exposure to chemicals. Atmospheric conditions such as fumes, odors, dust, mists, gases or poor ventilation Close quarters: crawl spaces, small, enclosed rooms, attics, etc. Job Qualifications 5+ years' experience handling emergency mitigation services in residential/commercial property restoration. 5+ years in the insurance property restoration industry. Project management experience in the construction or insurance property restoration. IICRC certifications in WRT and ASD. Well versed writing insurance claim estimates using Xactimate estimating software. Proficiency in Xactimate. Intermediate Microsoft Office user; Excel, Word, and Outlook. Experience with DASH software a PLUS! Ability to lead/motivate and manage others on a daily basis in a positive manner. Effective organizational, stress and time management skills; proven ability to multi‑task. Excellent communication skills with people from all walks of life. Professional appearance and demeanor. Self‑motivated, responsible, and accountable. Ability to work after hours/on‑call on a rotational basis as well as occasional overnight travel. This is not an all‑inclusive list of every job duty affiliated with the Emergency Services Project Manager position and is subject to change. All employees must pass a pre‑employment drug screen, background screening, and reference check. All employees must have a valid driver's license and a clean driving record. Equal Opportunity Workplace. #J-18808-Ljbffr Carolina Restoration Services