Account Manager

Location: OT256: NBS - EAST SYRACUSE, NY 6731 Collamer Road, EAST SYRACUSE, NY 13057 USA Date Posted: 2026-05-01 Responsibilities Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory. Responsible for both territory sales & margin growth. Retain and renew current maintenance agreements by improving customer satisfaction via MFA program. Manage and nurture account relationships to drive renewals and repair opportunity. Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts. Assist with customer concern resolution along with Operations. Partner with branch business development sales team to identify business development opportunities. Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message. Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results. Manage opportunities in the CRM pipeline and provide accurate forecasting. Qualifications Preferred qualifications include 2-4 years of experience in outside sales, or relevant experience in property management or HVAC sales. Ability to work in a highly team-oriented and dynamic environment. Must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers. Customer centric with a strong desire to achieve customer satisfaction. Self‑motivated and able to manage many simultaneous projects and responsibilities. Comfortable in a technical environment utilizing Microsoft‑based computer software. Strong leadership skills, goal‑oriented, and self‑motivated with strong time management and organizational skills. Bachelor’s degree or equivalent work experience required. Benefits 401(k) plan with generous company match and automatic retirement contribution. Comprehensive medical, prescription drug, dental, and vision coverage for employee and eligible dependents. Three weeks of paid vacation, paid company holidays, and paid sick leave. Employee assistance, wellness incentive programs, and life insurance and disability coverage. Voluntary benefits including options for legal, pet, home, and auto insurance. Generous birth/adoption and parental leave benefits, as well as adoption assistance. Tuition reimbursement program. Spot performance bonus opportunities and recognition of service anniversaries. The salary range for this role is $55,000–$83,500. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr