Senior Specialist, Change Management

Senior Specialist, Change Management

Senior Specialist, Change Management
Overview
Mastercard is a global technology company in the payments industry. Our mission is to power an inclusive, digital economy by making transactions safe, simple, smart, and accessible. Through secure data, trusted networks, and strategic partnerships, we enable individuals, financial institutions, governments, and businesses to realise their full potential.
Mastercard Prepaid Management Services (MPMS) delivers end-to-end prepaid card solutions across travel, transit, foreign exchange, gifting, and buy-now-pay-later segments. As a fintech enabler, MPMS operates a scalable, modular platform that supports a global portfolio of prepaid programmes, combining innovation with operational excellence.
Role Purpose
The Change Manager is responsible for coordinating, tracking, and driving change activity end to end both within MPMS and with key external partners. The role ensures changes progress through the defined process efficiently, remain within agreed SLAs, and are actively managed with internal teams and partners.
This role focuses on execution, discipline, and continuous improvement of the change process—ensuring momentum is maintained, blockers are surfaced early, and accountability is clear. It requires strong organisational skills, stakeholder engagement, and the ability to adapt to dynamic business environments while ensuring compliance with Mastercard’s governance standards.
Key Responsibilities
Change Process Management
• Coordinate and manage changes through the MPMS change lifecycle from intake to closure
• Ensure all changes follow agreed governance, documentation, and approval requirements
• Actively track change progress, milestones, dependencies, and decisions
• Identify stalled or at risk changes and proactively drive resolution

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;


• Ensure the confidentiality and integrity of the information being accessed;


• Report any suspected information security violation or breach, and


• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.