DESKSIDE Support Technician
Professional Employment Group of Colorado
Job Description
Job Description
Alpharetta, GA
Assignment: November 16–25, 2026, potential for extension
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Position Overview
Seeking an Intermediate Deskside Support Technician to provide hands-on IT support to employees in a technology lounge environment. This individual will be responsible for assisting end users with day-to-day technical issues, responding to walk-up support requests, and ensuring employees receive timely and effective technical assistance.
The ideal candidate will have experience providing deskside or desktop support in a corporate environment, strong troubleshooting skills, and excellent customer service abilities.
Key Responsibilities
- Provide hands-on deskside and desktop support to employees in a corporate technology lounge.
- Respond to walk-up requests and troubleshoot hardware, software, and connectivity issues.
- Diagnose and resolve common workstation, laptop, peripheral, and application issues.
- Assist employees with login issues, password resets, and basic access troubleshooting.
- Set up, configure, and support desktop equipment, monitors, docking stations, printers, and other peripherals.
- Escalate complex technical issues to the appropriate IT support teams when necessary.
- Document support requests, troubleshooting steps, and resolutions in the ticketing system.
- Maintain a professional, customer-focused approach while supporting employees.
Required Qualifications
- Previous experience in an IT Deskside Support, Desktop Support, or IT Support Technician role.
- Strong troubleshooting skills across Windows workstations, hardware, software, and peripherals.
- Experience supporting end users in a corporate or enterprise environment.
- Excellent communication and customer service skills.
- Ability to manage multiple walk-up requests and prioritize issues effectively.
- Comfortable working independently in a fast-paced, onsite support environment.
Preferred Qualifications
- Experience supporting Microsoft Windows environments and Microsoft 365 applications.
- Familiarity with Active Directory or Microsoft Entra ID.
- Experience working with IT service management (ITSM) ticketing systems.
- CompTIA A+ or other relevant IT certifications.
Vacancy posted 2 days ago
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