Commercial Operations Site Lead - New Orleans, Louisiana

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Sales Enablement

Job Sub Function:

Sales Operations & Administration

Job Category:

Professional

All Job Posting Locations:

New Orleans, Louisiana, United States

Job Description:

About Orthopaedics

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness. Learn more at

We are searching for the best talent for Commercial Operations Site Lead to be based in New Orleans, Louisiana.

Purpose: Lead, coordinate and delegate all responsibilities to the internal sales office team to support all goals. The sales support team has responsibility to develop and deploy strategies in collaboration with field sales to enable sales growth objectives through ensuring appropriate resources are available and balanced throughout the US market. The team supports field sales management in achieving optimal inventory efficiency by applying advanced analytics.

You will be responsible for:

• Lead, coordinate and delegate all responsibilities to the internal sales office team to support all goals.

• Inbound and systematically process all local inventory from field return authorizations utilizing system mapping and verification accuracy.

• Partner with local field sales organization to deliver successful non-revenue activity completion through communication and visibility.

• Inventory put away, replenishment and expiry management of all sales office assets.

• Monitor day-to-day outbound metrics (OTS, OTC) and report to leadership at regular intervals

• Drive strategic, technical, and tactical initiatives to improve efficiency and effectiveness across outbound operations.

• Collaborate across J&J E2E supply chain partners; Distribution Excellence, Planning, Transportation, Customer Service, Sales.

• Coordinating support for final mile support thru pick, pack and shipping tools.

• Benchmarking and implementing activities related to inventory par levels based on supply chain recommendations.

• Check and maintain appropriate inventory of on hand to support local sales territory as well as completing inventory transfers for disposition or redeployment as needed.

• Apply Lean initiatives to ensure continuous improvement by eliminating waste and improving bottom-line.

• Lead the local onsite team to provide best in class service to our key customer partners by providing single point of contact for PO collection, AR365 and resolution of pricing discrepancies or other customer needed solutions.

• Process warranty item returns and replacement, complete all necessary paperwork.

• Initiate and control all expired exchanges of inventory from national sales office retrograde location.

• Coordinate additional sales activities through use of National Loaner requests and returns.

• Coordinate on site team to order equipment for training activities using education logistics, tracking and facilitating receipt, as needed.

• Responsible for initiating and completing ongoing cycle counts and annual audits for all sales office inventory.

• Manage battery life cycles for all Bluetooth tags for Project Invisible and provide timely replacement of tags for FSO.

• Ongoing thorough inspection of instrument and implant sets to ensure quality standards and patient safety requirements are met.

• Maintain relationships with freight forwarder, receiving parties, and internal partners.

• Responsible for GDP (Good documentation practices) and adhering to SOPs.

• Coordinates all regulatory inspections and performs safety and quality audits

• Adherence to training requirements, and health and safety regulations

• Wear and implement all wearing of protective clothing and equipment as required

• Implement schedule/policies/ and group guidelines

• Lead and/or support projects as required

• Flexible to other tasks as priorities shift

Qualifications & Requirements:

• Bachelor's degree and/or equivalent degree, required.

• A minimum 8 years of work experience.

• Experience required within any of the following areas: distribution, manufacturing, logistics, supply chain, customer service, healthcare.

• SAP knowledge

• Proficiency in MS Office Suite proficiency preferred, including (Word, Excel, PowerPoint, and Outlook)

• Knowledge of Warehouse Management Systems

• Demonstrated initiative, creativity, assertiveness, and proactive communication.

• Strong interpersonal and communication skills.

Preferred:

• Kaizen/Greenbelt, LEAN Certification

• Validated understanding of enterprise resource platforms and warehouse management systems

• Experience building reports with visualization programs, e.g., PowerBI and/or Tableau.

• Experience Working in highly regulated industries.

• Ability and capability to lead or support projects.

• Process Excellence training and/or certification or APICS certification

• Project Management Certification/Experience

• Sales or Sales support role experience

• Inventory Management experience, sterile processing, OR support or clinical experience in a hospital environment.

• Warehouse Management System (WMS) and/or Transportation systems (TMS) experience

• Kaizen/Greenbelt, LEAN Certification

• 10% domestic travel to other sites as needed is required.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (View email address on aiapply.co) or contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

The anticipated base pay range for this position is :

$79,000.00 - $127,650.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: -