Pool Server/ Attendant

The Vineta Hotel

The Vineta Hotel, situated in the heart of Palm Beach, in homage to an illustrious history dating back 100 years, The Vineta Hotel has been restored to its former splendor and reopens shortly in a familiar location. Two blocks away from Worth Avenue in the heart of Palm Beach, The Vineta embodies the elegant, artistic life of a destination famed for its restaurant scene, designer boutiques and noteworthy galleries. The hotel is the first in the US to join the Oetker Hotels portfolio.

Originally called The Vineta Hotel, this landmark dates back to 1926 and is a fine example of Mediterranean Revival architecture seen throughout the destination. A top-to-bottom renovation marks an opportune moment to bring back the original name of this establishment, The Vineta, to clearly mark a bold new chapter in its history. Combining stylish dcor with contemporary comfort and the city's most coveted social setting, complemented by world-class cuisine and unrivalled service, the property will quickly be established as the pinnacle of hospitality in Palm Beach.

The Vineta Hotel invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Missions

The Pool Server/Attendant is responsible for delivering exceptional and personalized service to our guests at the pool area, ensuring a seamless and luxury dining experience.

Profile

• Greet guests warmly and professionally as they enter the pool area, provide suggestions based on menu knowledge, and ensure a personal and memorable dining experience.
• Take food and beverage orders from guests lounging by the pool, ensuring accuracy and attention to special requests or dietary restrictions, and deliver them promptly to guests' poolside or cabana areas and to the highest standard of presentation.
• Monitor guest needs and proactively offer refills, additional services, or special promotions (e.g., happy hour, poolside snacks), ensuring their satisfaction.
• Provide information about the menu, pool rules, and any ongoing promotions or events at the pool, and ensure that guests are comfortable by providing them with towels, sunscreen, or other amenities upon request.
• Upsell menu items such as high-margin drinks, food specials, or bottled water, in accordance with the restaurant's sales goals.
• Process guest orders through the restaurant's POS system, ensuring that billing is accurate, following the restaurant's credit and cash handling policies, and that any special requests or preferences are noted.
• Collaborate closely with the other pool servers, bartenders, kitchen hoteliers, and other departments to ensure a smooth and efficient service, fulfilling guests orders in a timely and accurate manner contributing to a personalized guest journey.
• Respond to guest feedback and resolve any issues or complaints in a professional, calm, and solution-oriented manner, and keep management informed of any issues, concerns or requests that require immediate attention and follow-up.
• Monitor the cleanliness of the pool area, including picking up empty glasses, plates, and debris from guest tables or loungers.
• Ensure safety protocols are followed, including poolside safety regulations and ensuring compliance with all legal regulations regarding alcohol service, including verifying guest IDs and adhering to responsible alcohol service guidelines.
• Assist with maintaining the cleanliness and organization of the pool service area, such as stocking supplies, refilling condiments, and ensuring proper storage of items.
• Report any safety or maintenance issues (e.g., pool hazards, broken furniture) to the engineering department for immediate attention.
• Complete opening and closing duties as assigned, including setting up the pool service area, restocking supplies, and cleaning up after the shift.
• Maintain a thorough knowledge of the hotel's services, facilities, and amenities to offer recommendations to guests.
• Uphold the hotel's luxury brand values by providing personalized service and anticipating guests' needs without being intrusive.
• Ensure that personal appearance and hygiene standards are an example for the team and reflect a professional image for our guests.
• Inspire an elevated level of creativity, personal commitment to service excellence and an emotional sense of gracious hospitality to enhance the restaurant's luxury ambience.

What you bring:

• Minimum 2 years work experience in a similar capacity with an understanding of luxury hotel standards of service.
• College degree in Hospitality Management preferred or equivalent experience.
• Full-Time position.
• Ability to work flexible hours, including days, evenings, overnights, weekends, and holidays.
• Fluent in English; other languages considered an asset.
• Passionate for food and beverage, strives to exceed expectations for service excellence with demonstrated understanding of international fine dining, wine, beverage and service standards commensurate of the leading hotels in the world.
• Must be able to reach, bend, balance and transport various objects weighing up to 50 lbs. repeatedly during a shift.
• Frequent heat exposure, standing, talking, walking, grasping, using hearing acuity, seeing near, using depth perception, stooping, doing repetitive motions, bending, speaking clearly and hearing conversation.
• Candidates must be legally authorized to work in the United States on a full-time basis at the time of application. Visa sponsorship is not available for the position.

Benefits:

Competitive Salary
Employer paid health benefits package
401(k) plan matching program
Comprehensive overall compensation package (PTO, holidays)
Excellent Training and Development opportunities with Oetker Hotels
Complimentary Hotelier Meals
Complimentary Dry Cleaning

The Vineta Hotel is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.