Security Technician

The Technical Service Representative is responsible for managing and executing service delivery under the DC Government citywide electronic security contract. This role combines hands-on technical expertise with contract oversight, compliance management, and performance accountability.


This position serves as a technical representative for DC Government agencies, ensuring that access control, video surveillance, intrusion detection, and integrated security systems are maintained in accordance with contract SLAs, security standards, and regulatory requirements.


Key Responsibilities


Technical experience in diagnosing, troubleshooting, and repairing access control, CCTV, and intrusion detection systems


Manage preventative maintenance schedules, ensure standard response times are met, and emergency response in accordance with contractual SLAs


Serve as technical rep for DC Government agencies under the citywide security contract


Participate in agency meetings and provide service updates and performance reporting


Support contract renewals, modifications, and pricing requests.


Technical Oversight & Execution


Ensure systems are configured and maintained in accordance with District security requirements


Review and interpret project drawings, riser diagrams, and system schematics


Assist with system upgrades, expansions, and lifecycle replacements


Compliance & Documentation


Ensure work complies with DC Government procurement standards and security regulations


Maintain accurate service documentation, asset tracking, and change log


Support audits, inspections, and performance reviews


Experience supporting enterprise-level security platforms such as: RS2 & Genetec


Video management systems (e.g., Milestone Systems)


Intrusion systems (e.g., DMP)


IP-based security infrastructure and network fundamentals

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Required Skills & Experience

3+ years of experience in electronic security systems


Experience supporting enterprise level access control and security systems (DC experience strongly preferred)


Strong understanding of Microsoft Word & Excel.


Valid driver's license with clean driving record


Ability to pass required background checks and obtain government clearances


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.