Practice Assistant II

Neurology Front Desk Position

Mass General Brigham relies on a wide range of professionals to advance our mission. We support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Front Desk Skills: Professional and compassionate patient interaction. Excellent communication skills (in person and by phone). Strong customer service mindset. Ability to remain calm when dealing with anxious or upset patients. Multitasking in a busy clinical environment. Scheduling appointments accurately. Insurance verification and understanding of referrals/authorizations. Check-in and check-out processes. Collecting copays and updating demographics. Maintaining patient confidentiality (HIPAA compliance). Chart Preparation Skills: Reviewing upcoming schedules in advance. Ensuring all imaging (MRI, CT, X-ray) is available before appointments. Obtaining outside medical records. Reviewing referrals and ensuring required documentation is complete. Identifying missing information and following up with patients or referring offices. Uploading and organizing records in Epic. Understanding basic medical terminology. Ability to recognize neurosurgical diagnoses and procedures. Strong attention to detail and accuracy.

Qualifications: Education: High School Diploma or Equivalent required. Experience: Office experience 2-3 years required. EPIC experience preferred. Knowledge, Skills and Abilities: Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. Managing one's own time and the time of others. Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Department: Neurology Front Desk. Schedule: Monday - Friday | 8:00am-4:30pm | Onsite. Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Work Location: 851 Main Street. Scheduled Weekly Hours: 40. Employee Type: Regular. Work Shift: Day (United States of America). Pay Range: $17.71 - $24.94/Hourly.