Practice Assistant II

Site: Brigham and Women's Physicians Organization, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
BRIGHAM AND WOMEN'S HOSPITAL


GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed. Brigham and Women's Primary Care Associates, Longwood, to be located in the Longwood Medical Area near our Brigham and Women's Hospital main campus, is an internal medicine practice opening in January 2015. Our goal is to create an environment that maximally fosters healing relationships between patients and their health care team, while supporting an outstanding educational experience for future members of that healthcare team. Brigham and Women's Comprehensive Primary Care Center will test innovative models of primary care delivery. It will be continually improving in a way that is accessible to being studied and disseminated. The practice must meet the health needs of the local community, Brigham and Women's employees and dependents, and contribute to improved population health. It must be financially sustainable and scalable to all primary care practices in the Brigham system. The practice will work toward being certified at the highest level as a Patient-Centered Medical Home. We are looking for practice secretaries to be part of our team. We believe that practice assistants are all important first impression of our practice. Furthermore, as advocates for our patients and their families, they make it easier for to navigate the healthcare system, making sure everyone receives the care they need.


PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.
• Creating an unparalleled experience for our patients and their families
• Appointment scheduling
• Responding to requests from patients, families, and co-workers in person, by phone and by e-mail
• Using knowledge of access to meet needs of patient while best utilizing the multiple types of ways patients can interact with their healthcare team
• Including shared medical appointments and e-visits - prepare for patient visits by providing patients with all necessary information and completing all necessary tasks
• Tracking and addressing no shows and cancellations
• Continuously improving scheduling templates
• Checking in patients
• Continuously updating contact information and preferences
• Continuously updating attribution to correct practitioner
• Collect co-pays
• Ensures all forms are completed
• Checking out patients
• Including generating after visit summaries
• Scheduling and tracking diagnostic testing and specialty referrals
• Use of computerized reminders per protocol
• Courteously helps patients and families to navigate the practice and the healthcare system
• Whether in person, by phone, or by email
• Clearly answers questions when able and appropriate
• When necessary, transfers the patient to the right person to meet their need.
• When necessary, takes complete and accurate messaged and follows through to make sure patient's need is addressed
• Assists healthcare team to which they are assigned in administrative tasks
• Participate in process improvement groups
• Assist co-workers in their duties (within the limitations of training and scope of practice)
• All other duties as prescribed

Qualifications

QUALIFICATIONS:

- High school diploma or GED required; post-high school education preferred.

- Minimum one year of applicable work experience required.

- Additional training in office systems preferred

- Spanish Speaking preferred *

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

- Knowledge of practice operations and standards.

- Understanding of procedures including filing, copying, scanning, printing, and faxing.

- Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.

- Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.

- Ability to manage work processes in a neat and orderly way and to sort and alphabetize.

- Ability to manage multiple tasks effectively, follow established protocols, and work within systems.

- Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.

- Ability to type and enter data at an entry level. Entry level understanding of applicable systems.

- Understanding of the appropriate use and importance of related forms.

- Basic understanding and use of medical terminology.

- Basic comprehension of insurance types and referral process.

- Basic comprehension of registration and fiscal information.

- Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

WORKING CONDITIONS: Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.

HOSPITAL WIDE RESPONSIBILITIES: Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

Additional Job Details (if applicable)

Department: Primary Care, 800 Huntington Avenue, Boston Ma.

Schedule: 40-hours, Days, Onsite


Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.


Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!


Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you'll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you'll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.


Remote Type

Onsite

Work Location

800 Huntington Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range
$17.71 - $24.94/Hourly

Grade
3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2410 Brigham and Women's Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.