Practice Assistant II

Job Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision and has a role in coordinating novel treatments as part of cutting‑edge trials in pediatric vascular neurology. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check‑in, check‑out duties. Essential Functions Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Greet and assist patients. Answer telephones, assist callers with routine inquiries, and schedule appointments. File materials in patient folders and print appointment schedules. Process patient billing forms and scan documents to patient medical record/LMR. Call for patient medical records and laboratory test results. Open and distribute unit mail or faxes. Type forms, records, schedules, memos, etc., as directed. May be required to accept co‑payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. Coordinates visits as part of cutting‑edge trials. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Qualifications Education High School Diploma or Equivalent required. Experience Office experience 2–3 years required. Knowledge, Skills and Abilities Proficiency with all Office Suite, knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. Ability to use phone system and manage more non‑routine phone calls and solve routine issues as appropriate. Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. Understanding written sentences and paragraphs in work‑related documents, to correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages. Managing one's own time and the time of others. Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details Department: Pediatric Neurology Schedule: Monday – Friday | 8:30am – 5pm | Hybrid Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience. Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more! Grow in your career and make a difference at the forefront of pediatric neurology, where compassionate care meets cutting‑edge science within the MGB Department of Neurology and the newly formed Neuroscience Institute. As a Pediatric Clinical Practice Assistant, you will support leading physicians, physician assistants, and nurse practitioners while helping children and families navigate complex neurological care. Join an empathetic, collaborative, mission‑driven administrative team dedicated to transforming the lives of our pediatric patients during this exciting time. Remote Type: Hybrid Work Location: 15 Parkman Street Scheduled Weekly Hours: 40 Employee Type: Regular Work Shift: Day (United States of America) Pay Range: $17.71 – $24.94/Hourly Grade: 3 Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. EEO Statement 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. #J-18808-Ljbffr