Certified Medical Assistant | Brentwood Peds | Full-Time

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization VIP Peds - Brentwood Job Summary Upon graduation from a medical assistant program, the Medical Assistant assists the provider in performing office examinations and procedures; organizes and manages clinic patient flow; gathers and documents patient screening data; performs in‑office diagnostic testing (e.g., X‑rays, EKGs); assists with patient and family education; cleans rooms and instruments; orders and distributes supplies; schedules appointments and testing; triages phone calls and emails; handles physician correspondence; and manages insurance referrals. The position requires a highly organized individual capable of safely managing more than one task at a time, moving swiftly among varied responsibilities, and working as part of a team. The Medical Assistant is under the direct supervision of the Provider/Office Manager. Key Responsibilities Customer Service: Use current technology to pull patients expeditiously from waiting rooms to exam areas; proactively communicate delays to patients; regulate patient flow and check‑in as per protocol; assist and cover the front desk and phones as needed; demonstrate professional behavior in all settings visible to patients and visitors; proactively identify patient/visitor needs and take steps to assist. Planning and Managing Care: Gather screening and other data for the health care team; demonstrate individual and team accountability by meeting basic patient/family needs—accompany patients/families to exam rooms, prepare patients for examination, perform diagnostic testing; work with MD/provider to maintain efficient, effective clinic flow; assist in patient call‑backs and call‑in prescriptions under physician direction; assist MD/provider with routine office procedures; pull patient charts for labs, X‑ray reports, consultation letters and other clinical information; assess reason for visit while documenting height, weight, temperature, and vital signs; fulfill clerical responsibilities—maintain patient charts and other care documents; prepare diagnostic testing requisitions; send/receive and accurately route referral and pre‑certification information; schedule appointments. Patient/Family Education: Distribute patient family education material as directed by clinical staff; facilitate identification of resources to meet patient healthcare needs. Continuous Learning: Participate in staff meetings; develop and achieve personal and professional goals; contribute to the achievement of VIP goals; participate in quality improvement through data collection and documentation. Communication and Collaboration: Communicate and collaborate effectively with all members of the health care team; coordinate patient care as directed by the MD/provider; use EHR effectively; demonstrate positive personal behavior; receive feedback in a respectful and positive manner. Triage: Triage patient/family calls; respond to phone/email patient messages; respond to patient questions/concerns/problems; refer to immediate supervisor, clinic staff or provider. Attendance: Regular and reliable attendance required. Other duties as assigned. Core Accountabilities Organizational Impact: Perform routine tasks that may impact team performance with occasional guidance. Problem Solving/Complexity of work: Utilize discretion and research to solve routine problems. Breadth of Knowledge: Apply knowledge of standards, established processes and procedures that apply to your own job. Team Interaction: Provide guidance to entry‑level co‑workers. Core Capabilities Supporting Colleagues: Continuously improve own skills by identifying development opportunities. Build and Maintain Relationships: Seek to understand colleagues’ priorities, working styles and develop relationships across areas. Communicate Effectively: Share information openly and communicate in a clear and courteous manner. Deliver Excellent Services: Serve others with compassion; solve routine problems; offer meaningful advice and support. Ensuring High Quality: Perform excellent work; fulfill safety and regulatory requirements. Managing Resources Effectively: Demonstrate accountability and stewardship of organizational resources; make data‑driven decisions. Fostering Innovation: Generate new ideas; apply technology; adapt to change. Position Qualifications Experience Level: 1 year. Education: Graduate of an approved discipline‑specific program. Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled. #J-18808-Ljbffr Dormont Manufacturing Co