Order Management Specialist

Job Description Summary The Order Management Specialist is the primary focal for end-to-end customer order execution. This role owns order entry and maintenance, drives past‑due recovery, and ensures orders progress in compliance with export controls/ITC and internal policies. The specialist partners closely with Program Management, Contracts, Engineering, Planning, Shipping/Logistics, Finance, and Trade Compliance to deliver a strong customer experience and performance to Safety, Quality, Delivery, and Cost (SQDC) goals. Roles and Responsibilities Order entry and maintenance Create, validate, and release customer orders in the ERP system (new orders, change orders, cancellations) Ensure accuracy of pricing, quantities, promise dates, ship-to/bill-to, contract terms, and required documentation Monitor order holds (credit, configuration, quality, export, etc.) and coordinate resolution Past‑due and AR execution Proactively manage the past due list for Accounts Receivable, drive action plans, and communicate commits/status to internal teams and customers as appropriate Coordinate with Programs, Planning, Manufacturing, Finance, Engineering, Contracts, Logistics, and Customers to address constraints on billing and collections Lead Daily Management cadence to hold team accountable on past‑due KPIs and solve problems immediately Export/Trade/ITC compliance Support compliant order processing by partnering with Trade Compliance on export classification, licensing needs, denied party screening, and shipping restrictions. Ensure orders and shipments align with ITC/export requirements and required documentation is complete. Continuous improvement Identify recurring drivers of data entry issues, past dues, rework, or holds; implement process improvements and standard work. Maintain clean data and contribute to KPIs (OTD, past‑due aging, backlog accuracy, etc.). Required Qualifications Bachelor's degree from an accredited university or college or a high school diploma / GED with at least 6 years of experience in order management, customer service, supply chain, operations, sales, or finance Desired Characteristics Strong attention to detail, data accuracy, and follow‑through Ability to balance priorities in a fast‑paced environment Customer‑driven communication (clear, proactive, professional) Ownership and urgency in resolving holds and past dues Process discipline and ability to standardize work Experience with ERP/MRP order entry and backlog management (e.g., SAP, Oracle, etc.) Working knowledge of export controls/trade compliance concepts (or strong willingness to learn quickly) Experience supporting international orders, licensing workflows, or regulated/controlled products Advanced Excel skills (pivot tables, lookups) and comfort working with large datasets Experience driving past‑due recovery and cross‑functional action plans Familiarity with KPI reporting (OTD, Past Due, Backlog Aging, Holds) Additional Information This position requires U.S. citizenship status. Ability and willingness to sit on-site at the facility in Bohemia, NY. Employment contingent on meeting U.S. Person status (U.S. lawful permanent resident, U.S. citizen, granted asylee or refugee status). Compensation The base pay range for this position is $92,400 to $115,200 annual. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary. Benefits GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like Health Ahead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time‑off for vacation or illness. EEO Statement GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). #J-18808-Ljbffr GE Aerospace