Credit And Collections Specialist

Credit and Collections Specialist

As a Credit and Collections Specialist, you will manage assigned accounts, proactively identifying issues and driving resolution plans. You will provide regular account updates, including invoice submissions, portal management, and customer follow-up. This role requires maintaining a professional and dependable approach in all customer interactions, building a strong understanding of customer accounts payable processes, and collaborating internally to support payment success.

Responsibilities

• Manage assigned accounts and proactively identify issues, driving resolution plans.
• Provide regular account updates, including invoice submissions, portal management, and customer follow-up.
• Maintain a professional, dependable approach in all customer interactions.
• Build a strong understanding of customer AP processes and collaborate internally to support payment success.
• Review account activity, payment trends, and disputes prior to customer outreach.
• Investigate and resolve billing disputes, validating claims against contract terms and pursuing collections when appropriate.
• Apply knowledge of Order-to-Cash and financial operations to support effective problem-solving.
• Monitor overdue accounts and escalate concerns as needed.
• Process credit applications and support customer credit reviews.
• Adhere to company policies while identifying opportunities for process improvement.
• Research overpayments and coordinate refund requests.

Essential Skills

• Experience in accounts receivable and collections.
• Proficiency in aging reports and Excel, including VLOOKUP functions.
• Strong problem-solving skills and ability to drive resolution plans.
• Excellent communication skills for customer interactions.

Additional Skills & Qualifications

• Experience with macros.
• Background in B2B collections and business-to-business collections.
• Understanding of Day Sales Outstanding (DSO) metrics.

Work Environment

You will be part of a team of six, working in an office setting. This position offers the opportunity to work for a large employer in Jacksonville, known for being heavily invested in its employees.

Job Type & Location

This is a Contract position based out of Jacksonville, FL.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Jacksonville,FL.

Application Deadline

This position is anticipated to close on Oct 2, 2026.