Bilingual Debt Collections Specialist

Bilingual Debt Collections SpecialistAre you a confident communicator who thrives in a fast-paced, goal-driven environment with uncapped earning potential?We're hiring Bilingual Debt Collections Specialist who are fluent in Spanish, excel at building rapport, navigating tough conversations with professionalism, and helping Spanish-speaking customers find realistic paths towards financial resolution.Position Overview:Our Bilingual Debt Collections Specialist are responsible for managing overdue accounts and recovering outstanding debts. Their primary duties include contacting Spanish-speaking customers through phone, email, or mail to discuss unpaid bills, negotiate payment plans and maintain accurate records of all interactions all while ensuring compliance with relevant laws and regulations.What You'll Do:Make and receive calls to discuss past-due accounts with Spanish-speaking customersProvide clear, empathetic explanations of account status and available resolution optionsNegotiate payment arrangements in alignment with Company guidelines and compliance requirementsDocument all interactions accurately and efficientlyMeet daily, weekly and monthly performance goalsMaintain professionalism and adhere to all federal, state and Company regulations, including FDCPAWhat You Bring:Fluency in Spanish (required)Strong communication and active-listening skillsAbility to stay composed, confident and solutions-focusedComfort working with performance metrics and structured call expectationsBasic computer proficiency and ability to learn new systemsPrior collections or call center experience is helpful but not required. - We provide trainingWhy You'll Love Working Here:Uncapped earning potential with competitive hourly payWeekly payHybrid work arrangementsBusiness casual work environmentMedical, dental and vision insurance (with HSA Option)Employee Assistance Program (EAP)Company paid Life InsuranceCompany paid Short Term and Long Term Disability401(k) with Company matchPaid time off and paid holidaysComprehensive training and ongoing coachingSupportive team culture that values respect, compliance, and ethical practicesIf you enjoy problem-solving and want a role where your results directly impact your earning potential, this is a strong fit and we'd love to meet you! NCB Management Services