HOA Member Services Coordinator (CA)

Member Services Coordinator

The Member Services Coordinator provides high quality customer services for Rosena Ranch. The Member Services Coordinator pro-actively anticipates the needs of the homeowners and residents so a solution can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each homeowner and resident.

Essential Duties and Responsibilities:

• Deliver exceptional customer service to homeowners and residents by providing timely, courteous, and professional assistance at all times.
• Maintain a professional and approachable demeanor in appearance, communication, and behavior.
• Greet all residents, guests, and visitors with courtesy, attentiveness, and respect.
• Keep workspaces and common areas clean, organized, and presentable.
• Respond promptly and appropriately to resident inquiries, concerns, complaints, and suggestions. Conduct follow-up as needed to ensure resolution and satisfaction. Escalate matters to the appropriate department or manager when necessary.
• Maintain a consistent and reliable presence at assigned workstation during scheduled hours.
• Attend and assist with Association-sponsored social events as directed.
• Process and follow up on approved architectural submittals in accordance with Association guidelines. Enforce applicable policies and procedures, including follow-up on Notices of Completion and adherence to compliance timelines.
• Answer telephone calls using professional etiquette. Document and track resident requests using the designated work order system (e.g., CINC).
• Other duties as assigned

Requirements

• Demonstrate a consistently positive attitude and professional demeanor; serve as a representative of the company's values and foster a collaborative, respectful work environment.
• Encourage and model professional behavior and customer service excellence for colleagues.
• Ability to understand and carry out instructions provided in written, verbal, or diagram formats.
• Capable of identifying and resolving routine issues using sound judgment and standardized procedures.
• Able to read and interpret documents such as operational guides, procedural manuals, and written instructions.
• Perform basic mathematical functions, including addition, subtraction, multiplication, and division.
• Possess strong communication, interpersonal, and organizational skills.
• Demonstrate attention to detail with consistent follow-through on assigned tasks.
• Effectively manage multiple responsibilities and meet deadlines in a fast-paced environment.
• Maintain a professional appearance and exercise sound judgment in addressing customer service-related matters.
• Proficiency in using standard office software and systems, including internet navigation, CINC, Microsoft Outlook, and Microsoft Word.

Minimum Education:

• High School Diploma or equivalent
• Experience in the property management and/or hospitality industries preferred

Language Skills:

The individual must have strong written communication skills, and the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing.

Use of the Following Computer Applications:

• Outlook MS Word Excel Adobe Acrobat Other
• MAS 90 Internet Access Power Point

Availability:

Work schedule changed to Monday - Friday, 9:00 A.M. - 6:00 P.M.

Work Environment:

The work environment is a typical office building. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status.

Seabreeze Management Company, Inc.