Collections Associate

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Collections - Sr Associate I What does an Outstanding Collection Representative do at Fiserv? At Fiserv, a successful Collection Rep plays a crucial role in delivering outstanding service and meeting client expectations. This position involves actively communicating with clients to collect outstanding debts while ensuring compliance with all regulations. What You Will Do: Collect outstanding accounts via telephone in a call center environment. Utilize both manual and automatic telephone dialing systems to contact merchants. Establish rapport with merchants to overcome objections and negotiate debt payments. Document all discussions and actions in a tracking system or database. Confirm payment arrangements and finalize calls. Work on special projects as assigned. What You Will Need to Have: 1-3 years of customer service experience. 1-2years of collection experience. 1-2 years of call center experience. High School Diploma, GED, and/or equivalent military experience. Proficiency with computer systems and accessing information to provide data to clients. What Would Be Great to Have: Previous work experience in payment processor collections, bank collections, credit card collections, B2B or any related field. This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. #J-18808-Ljbffr