Crew House Program Manager

Description Job Title: Program Manager - CREW Housing Department: Housing Reports to: Senior Director of Housing Job Summary: The Program Manager for CREW Housing will oversee the transitional housing program, which includes approximately 30 beds across multiple single‑family homes in the Denver Metro area. This position is responsible for direct oversight of one dedicated care manager, ensuring the delivery of high‑quality care management and housing services to program participants. The ideal candidate will have a background in both case management and transitional housing management, experience working with re‑entry populations, and strong interpersonal and administrative skills. Supervisory Responsibilities: Provide direct supervision to the CREW Housing Care Manager, including coaching, evaluation, and professional development. Oversee daily operations of the CREW Housing program to ensure compliance with SCC policies and procedures. Recruit, interview, hire, and train program staff as needed. Ensure timely and accurate documentation and reporting of program metrics and client outcomes. Key Duties and Responsibilities: Manage program operations, including resident intake, housing assignments, and coordination of services. Ensure compliance with housing program rules, policies, and safety protocols as outlined in the CREW Participant Handbook. Conduct regular site visits to all CREW Housing locations, ensuring properties are maintained and security measures are upheld. Facilitate program meetings and weekly house meetings to address participant concerns and provide updates. Maintain a small caseload, providing care management and support to program participants as needed. Collaborate with internal and external stakeholders to connect clients with resources such as employment, vocational training, and public assistance programs. Support the development and implementation of individualized treatment and transition plans for participants. Address emergencies and issues outside of standard business hours, ensuring program and participant needs are met. Requirements Required Skills/Abilities: Demonstrated ability to build rapport and trust with justice‑involved individuals. Strong collaboration and problem‑solving skills. Effective oral and written communication skills. Proficiency in Microsoft Office Suite and database management. Ability to manage multiple priorities in a fast‑paced environment. Preferred Qualifications: Experience in transitional housing management and case management. Familiarity with trauma‑informed and strength‑based care practices. Experience working with re‑entry populations or other systemically marginalized groups. Education and Experience: Bachelor’s degree in social work, human services, or a related field preferred. Equivalent experience considered. 2+ years of experience in housing program management or a similar role. Lived experience welcomed and valued in lieu of professional experience. Compensation and Benefits: Full‑time salaried position with a salary range of $59,000 - $70,000, commensurate with experience. Comprehensive benefits package, including health, dental, and vision insurance, 401(k) plan, and paid time off. Physical Requirements: Ability to travel between CREW Housing locations. Prolonged periods of sitting at a desk and working on a computer. Occasionally required to lift or move office supplies up to 20 pounds. #J-18808-Ljbffr