Front Office Clerk

Front Office ClerkThe Cook Family Health Center is the primary care medical practice operated for Cook Group company employees and their families.The Front Office Clerk at the Cook Family Health Center serves as the first point of contact for patients and visitors, playing a critical role in delivering a welcoming, efficient, and confidential patient experience. This position supports daily front?office operations by managing communications, maintaining accurate patient records, coordinating appointments, and handling basic financial transactions in accordance with office policies and privacy regulations.Responsibilities include:Professionally answer and route incoming telephone calls in accordance with established office guidelinesObtain, review, verify, and update patient demographic and insurance information to ensure accuracy and completenessIssue and manage confidentiality, privacy, and HIPAA?related documentation for patients and visitorsScan and index patient demographic and registration documents into the electronic record systemVerify insurance coverage and eligibilitySchedule, confirm, and manage patient appointments efficientlyContact patients with appointment reminders and follow?up communications as neededCollect co?payments & outstanding patient balancesPerform end?of?day reconciliation, including balancing payments and preparing daily financial reportsMaintain a high level of professionalism, confidentiality, and customer service at all timesQualifications include:High School Diploma or equivalent required1-2 years experience in medical office environmentMicrosoft Office suite (Word, Excel, Outlook) experienceStrong communication, organizational skills, customer service, and knowledge of HIPAA regulationsPhysical requirements include:Works under general office environmental conditions; sitting for extended periods of time, utilizes close visual acuity for working with computers, etc.; occasionally required to stand; walk and stoop, kneel or crouch; able to lift 20+ pounds occasionally Cook Group