Automotive Service Advisor

Overview Drivers Edge | Dallas–Fort Worth Area Turn Great Customer Service Into a High-Impact Career If you enjoy helping people, building trust with customers, and working in a fast-paced environment, the Sales & Service Advisor role at Drivers Edge offers an opportunity to grow your career while making a real impact every day. Drivers Edge is proud to be part of Sun Auto Tire & Service , a leading provider of automotive services with a family of trusted brands serving communities coast to coast. We’re committed to integrity, excellence, and developing our team. As a Sales & Service Advisor , you will be the primary point of contact for customers — helping them understand their vehicle needs, recommending solutions, and ensuring a smooth and professional service experience from start to finish. This role is ideal for individuals who enjoy customer interaction, sales, problem-solving, and working as part of a team . Compensation: $45,000/Yr. to $60,000/Yr. Benefits: Closed Sundays Competitive Bi-Weekly Pay Tuition Reimbursement Paid Vacation and Sick Time 6 Paid Holidays Medical, Dental and Vision Insurance Life Insurance (Company paid) 401(k) Retirement Savings Plan with Company Match Discounted Services on Personal and Immediate Family Vehicles Opportunity for Advancement Principal Duties and Responsibilities: Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques. Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs. Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file. Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements. Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services. Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties. Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers. Track all new returns, core returns and warranty parts for individual customers Other duties as assigned Qualifications: High School Diploma or equivalent Must be at least 18 years of age Prior experience as a Service Advisor is highly preferred, but not required Professional appearance and proven ability to work in a process driven environment Possess valid driver’s license Ability to work a minimum of five days, including Saturday Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr