Onsite Manager (Staffing, Client Site Based)

Onsite Staffing Manager

Location: San Francisco, CA Pay Range: $31-40/hr. Work Model: Onsite (half-day) + Remote (half-day) Schedule: MondayFriday, start time flexible (7-9 AM) Parking: Limited candidates should plan accordingly Perks: Opportunity to work at a high-tech client site in an innovative industry. Limited free food and beverages onsite.

About the Role

The Onsite Staffing Manager is responsible for consultant care and service delivery at our client site. After consultants are recruited and placed by our recruiting team, you will ensure they have an exceptional experience throughout their assignment. This role is highly client-facing and requires strong relationship management, problem-solving, and organizational skills. You'll spend 4 hours onsite each morning and work remotely in the afternoon, balancing consultant and client engagement with administrative tasks.

Key Responsibilities

• Act as point of contact for consultants at the site.
• Welcome new consultants during onboarding and orientation; ensure time entry compliance and early engagement.
• Participate in pre-shift huddles and post-shift debriefs to stay aligned with consultant and client needs.
• Provide coaching and corrective action on attendance, safety, and performance issues.
• Support client supervisors and team leads with day-to-day workforce management needs.
• Conduct regular check-ins with consultants to address concerns and maintain satisfaction.
• Monitor consultant performance and escalate issues as needed.
• Maintain accurate records and reporting for consultant attendance and engagement.
• Build strong relationships with client stakeholders through in person/virtual meetings and ongoing communication.

Required Skills & Experience

• 13 years in staffing, HR, or customer service management in a high-volume, fast-paced environment.
• Strong organizational skills and ability to manage multiple priorities.
• Excellent communication and relationship-building skills.
• Digital literacy (MS Office, Outlook, and basic reporting tools).

Preferred Qualifications

• HR Generalist or employee relations experience.
• Background in coaching and performance management.
• Ability to take initiative and work independently without hand-holding.

What Success Looks Like

• High consultant satisfaction and retention.
• Positive NPS scores from client and talent.
• Effective resolution of attendance and performance issues.
• Strong collaboration with internal teams.